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Repair/Return Procedure
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The Tapechek 4100 Betacam SP Evaluator/Cleaner is a professional unit for the high speed
processing of large and small Betacam plus Betacam SP (metal) cassettes. This machine is built to
the highest standards of quality and performance. It runs the tape at 25 times NTSC play speed
which translates to 120 inches per second. At these high speeds, at great deal of dust, loose oxide
and debris can accummulate in the machine which can cause some types of failures. TO PREVENT
MOST MACHINE PROBLEMS, CLEAN THE MACHINE MECHANISMS REGULARILY! Do
not, however, use flammable or corrosive solvents.
The machine is fully warranteed, when new (check your warranty statement) to be free of
manufacturing defects and to perform properly. If problems are found during the warranty period,
they will be handled according to the warranty. After the warranty period, RTI and its service
dealers will assist, at a reasonable charge, with parts and labor to address problems if they arise.
Telephone assistance is available, at no charge, to answer your questions.
In many cases the repairs can be done on location by simple replacement of a part or assembly.
However, sometimes the repair requires a critical adjustment or the trained eye of our factory
technicians. In these cases, the machine should be returned to RTI or one of its service dealers to be
repaired. Please note the following:
Important
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Call RTI or Service Dealer for assistance before
attempting any repairs to the machine. Our trained
personnel can, in many cases, diagnose the problem
on the phone! Call for a Return Authorization Number
before shipping unit to the factory.
If factory repair/return of your unit is required, you
must send the unit back in its carton with original
shipping materials, etc. to prevent shipping
damage!
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