5 Maintenance and Troubleshooting
5.1 General Troubleshooting Procedure
5.2 Troubleshooting Common Faults
Forgetting the
management interface
login password
A password is manually configured but
it is forgotten.
Please contact Ruijie Networks Customer Service
Department for technical support.
The status indicator is
not on after the switch
is started.
The power supply module does not
supply power.
The power cable is in loose contact.
Check whether the power socket at the equipment
room is normal and whether the power cable of the
switch is in good contact.
The status indicator is
red.
Fan alarm
Temperature alarm
Check whether the fan stops working or is
damaged.
Temperature alarm: the switch already stops the
normal service exchanges. Check in time the
working environment of the switch, clean the dust
on the cabinet and reinforce the refrigeration effect.
The serial port
console has no output
The serial port connected to the switch
does not match that opened by the
Change the serial port opened by the configuration
software to be the one connected to the switch.
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