OWNER ASSISTANCE
Saab-Scania
of
America, Inc. assumes that every
owner
of
a Saab car should
not
have to be satisfied with less than
fine
quality
service. As a subsidiary
of
Saab-Scania
AB (Sweden),
we
are responsible
for
the importation,
sale and
distribution
of
Saab cars to
our
dealer network.
The
dealers, in turn, are responsible to you
for
the ser-
vicing of Saab cars.
Your
goodwill, therefore, is extremely
important
both
to those
dealers and
to
us. The dealers will
do
their
best
to
solve
your
problems, but despite these efforts and
good
intentions, misunderstandings can
occur
.
We
therefore
urge you, in such situations,
to
take the
following
mea-
sures:
FIRST - Speak to a representative
of
the dealership
management.
This
person can often
function
as
an inter-
mediary to
resolve a
communication
breakdown.
SECOND - If it appears
your
problem
cannot
be
resolved
at
the dealership,
contact
Saab-Scania
of
America, Saab
Drive,
P.
O.
Box 697, Orange, Connecti
cut
06477,
att
'
n:
Consumer Relations Department, telephone
number
(203) 795-5671.
Besureto
provide the
following
i
nformat
ion:
• Your name, address and telephone
number
• Chassis (vehicle identification)
number
(located on
vehicle registration,
tit
le
or
the plaque on left above
instrument
panel
which
can be seen
through
the wi
nd-
shield). Also located inside
of
front
cover, 1974 Owner's
Manual.
• Vehicle delivery
date and mileage
Selling dealer
name and location
•
Service dealer name and location
• Nature
of
problem
A consumer relations
coordinator
will be able to help
you
go
about
resolving
your
problem. If necessary, this
person can
also
notify
a Saab-Scania, Inc. Regional
Office
of
your
need
for
assistance. Please remember,
however, that
your
difficulty
will be finalized at
the
dealer-
ship level,
through
the use
of
the dealer's
eguipment
and facilities and by his personnel.
Saab-Scania
of
America, Inc and its dealers wish to
express
our
sincere appreciation
to
you
for
choosing
our
product; we will
do
our
best to assist you in achieving
full satisfaction with
your
car.
57
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