Sage Oracle Jet SES985 - Troubleshooting

14
Troubleshooting
PROBLEM POSSIBLE CAUSE WHAT TO DO
Grinder Motor starts
but no ground

from grind outlet
• No coee beans in
bean hopper.
• Grinder/bean hopper
is blocked.
• Coee bean may have
become stuck in hopper.
• Fill bean hopper with fresh coee beans.
• Remove bean hopper. Inspect bean hopper
& grinding burrs for blockage. Replace
parts and try again.
Grinder Motor starts
but operates with a
loud ‘clicking’ noise
• Grinder is blocked with
foreign item or chute is
blocked.
• Moisture clogging grinder.
• Remove bean hopper, inspect burrs and
remove any foreign objects.
• Clean the burrs and grind outlet.
• Leave burrs to dry thoroughly before re-
assembling. It is possible to use a hair dryer
to blow air into the burr area to quicken the
drying process.
Grinder motor
over heating
• Switch o and unplug from the power outlet
and rest the machine for 5 minutes.
Unable to lock bean
hopper into position
• Coee beans
obstructing bean
hopper locking device.
• Remove bean hopper.
Clear coee beans from top of burrs.
Re-lock bean hopper into position.
 • Tamping fan was removed
for cleaning and not
replaced.
• Check that the tamping fan is properly
assembled, in position, and mounted
correctly to the drive shaft.
Grinder
Emergency stop
• Rotate the portalter to the left to stop the
auto grind, dose & tamp function.
• Unplug power cord from power outlet.
Grinder running
continuously
• No beans in hopper. • Fill hopper with beans.
• Rotate the portalter to the left to stop the
auto grind, dose & tamp function.
• Tamping fan has
been removed.
• Check that the tamping fan is in position and
mounted correctly to the drive shaft.
CONNECTING YOUR ORACLE JET
The Oracle Jet is a Wi-Fi-enabled machine that will
support downloading the latest software version.
If the machine is not connected to a Wi-Fi, the
machine can still be operated in the same way as
an espresso machine with no network connection.
NOTE
We are constantly working to improve the software
that may lead to changes in functionality and setup
steps. Please rely on the instructions in the latest
version by upgrading the software to guide you
through the setup process.