Using the Q-Symphony
Function
When the Soundbar connects to a Samsung TV that
supports the Q-Symphony function, you can play the sound
simultaneously through the Soundbar and the TV. If you use
the Q-Symphony function, the surround sound played on
the TV allows you to enjoy a richer, more three-dimensional
surround sound effect.
When the Soundbar is connected, “Q-symphony” menu
appears on the TV. (The message displayed may differ with
the TV model.)
(Settings ( ) → All Settings ( ) → Sound → Sound
Output)
Using the SpaceFit Sound
This function analyzes the user’s listening space with the
Soundbar’s microphone and provide optimal sound for the
space. Sound optimization proceeds automatically.
05 USING A WIRELESS
CONNECTION
Connecting via Bluetooth
OR
OR
Top of the Soundbar
5 sec
BT PAIRING
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
• Search for the Bluetooth device on your TV or mobile
device.
What is the difference between BT READY and BT
PAIRING?
• BT READY : In this mode, you can reconnect any
Samsung TV or mobile device that was connected
before.
• BT PAIRING : In this mode, you can connect a new device
to the Soundbar.
(Press the PAIR button on the Soundbar remote
control or press and hold the (Mic On/Off) button on
the top of the Soundbar for more than 5 seconds while
the Soundbar is in “BT” mode.)
NOTE
• If asked for a PIN code when connecting a Bluetooth
device, enter <0000>.
Connecting via Wi-Fi (Wireless
Network)
• To connect a Soundbar to a mobile device via a wireless
network (Wi-Fi), the SmartThings app is required.
1. Connect your mobile device (smartphone, tablet, etc.) to
the Wi-Fi network the TV is connected to.
2. Install and launch the SmartThings app on your mobile
device (smartphone, tablet, etc.).
3. Follow the instructions in the app screen on the mobile
device to connect the Soundbar to your Wi-Fi network.
06 TROUBLESHOOTING
Refer to the instructions below if this product does not
function properly. If the problem you are experiencing is
not listed below or if the instructions below do not help,
turn off the product, disconnect the power cord, and
contact Samsung Electronics at 1-800-SAMSUNG (1-800-
726-7864).
Soundbar does not turn on.
• Check whether the power cord of the Soundbar is
correctly inserted into the outlet.
When the subwoofer or surround sound speakers are not
automatically connected
1. Turn off the Soundbar main unit.
2. Press and hold ID SET on the rear of the subwoofer
and surround speakers for at least 5 seconds.
• The surround speakers may not be provided,
depending on the model.
Subwoofer
Rear of Subwoofer
"Blinking blue fast"
5 sec
Surround Speaker
Rear of the Left and Right
Surround Speakers
ID SET
L
R
SURROUND SPEAKERS OUT
SPEAKER IMPEDANCE : 3Ω
POWER
ID SET
SURROUND SPEAKERS OUT
SPEAKER IMPEDANCE : 3Ω
STANDBY
LINK
5 sec
“Blinking
blue fast”
3. Press the Up button on the remote control for
5 seconds.
PAIR
5 sec
ID SET
4. Check if the LINK LED is solid blue (connection
complete).
• The LINK LED indicator stops blinking and glows
a solid blue when a connection is established
between the Soundbar and the Subwoofer,
surround speakers.
Soundbar works erratically.
• After removing the power cord, insert it again.
• Try again after initializing the product.
• If there is no signal, the Soundbar automatically turns
off after a certain period of time. Turn on the power.
Remote control does not work
• Point the remote directly at the soundbar.
• Replace the batteries with new ones.
The Soundbar indicator turns solid red.
• The microphone is turned off.
Turn on the microphone.
Sound is not output from the soundbar.
• The volume of the Soundbar is too low or muted.
Adjust the volume.
• When any external device (STB, Bluetooth device,
mobile device, etc.) is connected, adjust the volume of
the external device.
• For sound output of the TV, select Soundbar.
(Samsung TV: Home ( ) → Menu → Settings ( ) →
All Settings ( ) → Sound → Sound Output → Select
Soundbar)
• Remove the cable from the Soundbar and then
reconnect it.
Sound is not output from the subwoofer or the surround
speakers.
• Check whether the LED on the rear of the Subwoofer
and Surround Speakers lights in blue. Reconnect it
when the blue LED blinks or the red LED lights.
If the TV is not connected via HDMI TO TV (eARC/ARC)
• Check whether the HDMI cable is correctly connected
to the ARC terminal.
• Connection may not be possible due to the connected
external device (set-top box, game console, etc.).
Directly connect the Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on
the CEC on the TV menu. (Samsung TV: Home ( )
→ Menu → Settings ( ) → All Settings ( ) →
Connection → External Device Manager → Anynet+
(HDMI-CEC) ON)
Soundbar will not connect via Bluetooth.
• When connecting a new device, switch to “BT PAIRING”
for connection. (Press the PAIR button on the remote
control or press the (Mic On/Off) button on the
body for at least 5 seconds.)
• Reconnect it after removing the Bluetooth speaker list
on the device to connect. (Samsung TV: Home ( ) →
Menu → Settings ( ) → All Settings ( ) → Sound →
Sound Output → Bluetooth Speaker List)
Sound drops out when connected via Bluetooth.
• Some devices can cause radio interference if they are
located too close to the Soundbar. e. g. microwaves,
wireless routers, etc.
• If your device that is connected via Bluetooth moves
too far away from the soundbar, it may cause the
sound to drop out. Move the device closer to the
soundbar.
• If a part of your body is in contact with the Bluetooth
transceiver or the product is installed on metal
furniture, the sound may drop out. Check the
installation environment and conditions for use.
Soundbar will not connect to Wi-Fi.
• Make sure the wireless router is turned on and then
reconnect the wireless router after rebooting.
• The soundbar will not connect if the wireless signal
is too weak. Try moving the router closer to the
soundbar, or eliminating any obstacles that are
between the soundbar and the router, if possible.
The soundbar does not turn on automatically with the TV.
• When you turn off the Soundbar while watching TV,
power synchronization with the TV is disabled. First
turn off the TV.
07 IMPORTANT NOTES
ABOUT SERVICE
• Figures and illustrations in this User Manual are
provided for reference only and may differ from actual
product appearance.
• An administration fee may be charged if either:
a. An engineer is called out to your home at your request
and there is no defect in the product.
b. You bring the unit to a repair center and there is no
defect in the product.
• You will be advised of the amount of the administration
fee before any work is done or a home visit is made.
• If you have a problem with this product, we strongly
recommend you read the appropriate section of this
manual, visit the Support page for your product at www.
samsung.com, or call Samsung Product Support (1-800-
726-7864) to nd an answer before you contact a service
center for a repair.
08 SPECIFICATIONS AND
GUIDE
Model Name
HW-Q910D
Weight
11.9 lbs (5.4 kg)
Dimensions (W x H x D)
43.7 x 2.38 x 4.7 inches
(1110.7 x 60.4 x 120.0 mm)
Operating Temperature
Range
+ 50 °F to +104 °F
(+10 °C to +40 °C)
Operating Humidity Range
10 % to 80 %,
non-condensing
Storage Temperature
-4 °F to +113 °F
(-20 °C to +45 °C)
Storage Humidity
5 % to 95 %,
non-condensing
AMPLIFIER
Rated Output power
240 W
Supported play formats
Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD /
Dolby ATMOS / DTS 5.1ch / DTS HD /
DTS-HD Master Audio / DTS:X / LPCM 8Ch
Model Name
HW-Q850D
Weight
11.2 lbs (5.1 kg)
Dimensions (W x H x D)
43.7 x 2.38 x 4.7 inches
(1110.7 x 60.4 x 120.0 mm)
Operating Temperature
Range
+ 50 °F to +104 °F
(+10 °C to +40 °C)
Operating Humidity Range
10 % to 80 %,
non-condensing
Storage Temperature
-4 °F to +113 °F
(-20 °C to +45 °C)
Storage Humidity
5 % to 95 %,
non-condensing
AMPLIFIER
Rated Output power
200 W
Supported play formats
Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD /
Dolby ATMOS / DTS 5.1ch / DTS HD /
DTS-HD Master Audio / DTS:X / LPCM 8Ch
Subwoofer Name
PS-WQ930D
Weight
21.6 lbs (9.8 kg)
Dimensions (W x H x D)
8.3 x 15.9 x 15.9 inches
(210.0 x 403.0 x 403.0 mm)
AMPLIFIER
Rated Output power
160 W
Wireless Surround Speaker SET Name
PS-RQ910D
Weight
Wireless Receiver Module:
1.5 lbs (0.7 kg)
Surround Speaker:
1.3 lbs (0.6 kg)
Dimensions (W x H x D)
Wireless Receiver Module:
2.0 x 7.9 x 5.2 inches
(50.0 x 201.3 x 132.0 mm)
Surround Speaker:
3.4 x 5.8 x 3.4 inches
(87.5 x 147.0 x 87.5 mm)
AMPLIFIER
Rated Output power
120 W
NOTE
• Samsung Electronics Co., Ltd reserves the right to
change the specications without notice.
• Weight and dimensions are approximate.
• The surround speakers are provided for specic models
only.
Precaution : The Soundbar will restart automatically if you
turn on/turn off Wi-Fi.
Wi-Fi Port deactivation method
Press the CH LEVEL button on the remote control of the
Soundbar for 30 seconds to turn Wi-Fi On / Off.
Bluetooth Port deactivation method
Press the TONE CONTROL button on the remote control
of the Soundbar for 30 seconds to turn Bluetooth On / Off.
LIMITED WARRANTY TO ORIGINAL CONSUMER
PURCHASER WITH PROOF OF PURCHASE AND/OR
PROOF OF DELIVERY
This SAMSUNG brand product, as supplied and distributed by SAMSUNG and delivered new, in the original carton to the
original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a
limited warranty period of:
One (1) Year Parts and Labor*
(*90 Days Parts and Labor for Commercial Use)
This limited warranty begins on the date of delivery to the original consumer purchaser, and is valid only on products
purchased and used in the United States. To receive warranty service, the purchaser must contact SAMSUNG for problem
determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized service center.
The original dated bill of sale and/or proof of delivery must be presented upon request to SAMSUNG or SAMSUNG’s
authorized service center. Transportation of the product to and from the service center is the responsibility of the
purchaser.
SAMSUNG will repair or replace this product, at our option and at no charge as stipulated herein, with new or reconditioned
parts or products if found to be defective during the limited warranty period specied above.
All replaced parts and products become the property of SAMSUNG and must be returned to SAMSUNG. Replacement parts
and products assume the remaining original warranty, or ninety (90) days, whichever is longer.
SAMSUNG’s obligations with respect to software products distributed by SAMSUNG under the SAMSUNG brand name are
set forth in the applicable end user license agreement. Non-SAMSUNG hardware and software products,
if provided, are on an “AS IS” basis.
Non-SAMSUNG manufacturers, suppliers, publishers, and service providers may provide their own warranties.
This limited warranty covers manufacturing defects in materials and workmanship encountered in normal, and except to
the extent otherwise expressly provided for in this statement, noncommercial use of this product, and shall not apply to the
following, including, but not limited to: damage which occurs in shipment; delivery and installation; applications and uses
for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior nish; accidents,
abuse, neglect, re, water, lightning or other acts of nature; use of products, equipment, systems, utilities, services, parts,
supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied and authorized by
SAMSUNG, or which damage this product or result in service problems; incorrect electrical line voltage, uctuations and
surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental
instructions that are covered and prescribed in the instruction book; product removal or reinstallation; reception problems
and distortion related to noise, echo, interference or other signal transmission and delivery problems. SAMSUNG does not
warrant uninterrupted or error-free operation of the product.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES
WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE,
AND NO OTHER EXPRESS WARRANTY OR GUARANTY GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO
THIS PRODUCT SHALL BE BINDING ON SAMSUNG. SAMSUNG SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS,
FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
CAUSED BY THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH
THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL
RECOVERY OF ANY KIND AGAINST SAMSUNG BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT
SOLD BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES
ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS
AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT SOLD BY SAMSUNG NOT
CAUSED DIRECTLY BY THE NEGLIGENCE OF SAMSUNG. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER
THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specic legal
rights, and you may also have other rights which vary from state to state.
To obtain warranty service, please contact SAMSUNG customer care center.
The benets of this Limited Warranty extend only to the original purchaser of Samsung products from an authorized
Samsung reseller. THIS LIMITED WARRANTY SHALL NOT APPLY TO ANY SAMSUNG PRODUCTS PURCHASED
FROM UNAUTHORIZED RESELLERS OR RETAILERS, EXCEPT IN STATES WHERE SUCH RESTRICTION MAY BE
PROHIBITED. For a list of Samsung authorized retailers, please go to:
http://www.samsung.com/us/peaceofmind/authorized_resellers.html.
AH81-17460A-00_SUG_HW-Q910D Q850D_ZA_ENG.indd 2 2023-12-20() 3:27:56
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