Samsung CLX-6220 - Error 01-015: Paper Jam at Duplex Path Top

Alignment & Troubleshooting
Service Manual
4-37
Samsung Electronics
● Code
01-015
● Error message
Paper jam at the top of duplex path
● Symptom
1. At Power On, if the Fuser Exit Sensor and/or Reverse Sensor detects paper.
2. At Printing, Fuser Exit sensor and Reverse Sensor is not on within a predetermined time after paper moves into
the Reverse path.
● Possible Cause
1. Check the Fuser Exit Sensor, Reverse Sensor Harness and Connector.
2. Check if the UI message is changed in the Fuser Exit Sensor and the Reverse Sensor operation (EDC Mode).
3. Check the Reverse Motor and Fuser Exit Motor. (EDC Mode).
● Troubleshooting method
1. Lift the Scan Unit and Open the Reverse Top Cover and the Middle Open Cover. Check for Paper in the Fuser
and Reverse Unit.
2. If the paper is jammed, remove the paper in the Fuser.
3. If the paper is not present, check if the Fuser Exit and Reverse actuator’s return action as the EDC Mode just
checks on/off. If so, check the actuator springs of the Fuser Exit and Reverse return spring tension is sufficient,.
and sensor arm works smoothly. ( EDC Mode -> Test Routines -> Engine Diagnostic Test -> 102-370 / 102-xxx)
4. If the Actuator Arm in the Fuser and Reverse is Operating properly. Check if Reverse motor and Fuser Exit Motor
is turning properly in EDC Mode. ( EDC Mode -> Test Routines -> Engine Diagnostic Test -> 100-xxx / 100-xxx)