4-166
Troubleshooting
● Code : 53-010
53-011
● Error message : Finisher error: #53-010. Please turn off then on
Finisher error: #53-011. Please turn off then on
● Symptom :
It is abnormal that paper comes out on Bin 4,5,6. (53-010)
It is abnormal that paper comes out on Bin 2,3. (53-011)
● Possible Cause: Connection error between Finisher and Mailbox, Gate Motor defect, Home sensor
defect, Finisher Main Board defect
● Troubleshooting method :
1. If the connection between Finisher and machine is correct and finisher works properly, follow the next
step.
2. Check the connection between finisher and mailbox.
3. Check if the Upper Gate Motor (53-010) and Lower Gate Motor (53-011) are connected properly and
broken.
4. Check if the Upper Gate Home sensor (53-010) and Lower Gate Home sensor (53-011) are connected
properly.
5. Check if the Mailbox Gate is operated properly.
6. If the problem persists, replace the mailbox main board.
< Upper Gate Motor > < Lower Gate Motor >