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Samsung HW-Q700B - WIRELESS CONNECTION AND TROUBLESHOOTING; Wireless Connectivity; Power and Operation Issues; Audio Output Problems

Samsung HW-Q700B
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ENG - 5
05 USING A WIRELESS
CONNECTION
Connecting via Bluetooth
OR
OR
PAIR
Top of the Soundbar
5 sec
BT PAIRING
What is the difference between BT READY and BT
PAIRING?
BT READY : In this mode, you can reconnect any
Samsung TV or mobile device that was connected
before.
BT PAIRING : In this mode, you can connect a new
device to the Soundbar.
(Press the PAIR button on the Soundbar remote
control or press and hold the (Source) button
on the top of the Soundbar for more than 5 seconds
while the Soundbar is in “BT” mode.)
NOTE
If asked for a PIN code when connecting a Bluetooth
device, enter <0000>.
Connecting via Wi-Fi (Wireless
Network)
To connect a Soundbar to a mobile device via a
wireless network (Wi-Fi), the SmartThings app is
required.
1. Connect your mobile device (smartphone, tablet, etc.)
to the Wi-Fi network the TV is connected to.
2. Install and launch the SmartThings app on your
mobile device (smartphone, tablet, etc.).
3. Follow the instructions in the app screen on the
mobile device to connect the Soundbar to your Wi-Fi
network.
06 TROUBLESHOOTING
Before seeking assistance, check the following.
Soundbar does not turn on.
Check whether the power cord of the Soundbar is
correctly inserted into the outlet.
If the subwoofer does not connect automatically
1. Turn off the Soundbar main.
2. Press and hold ID SET on the rear of the subwoofer
for at least 5 seconds.
Rear of Subwoofer
"Blinking blue fast"
5 sec
3. Press the Up button on the remote control for
5 seconds.
SOUND
MODE
PAIR
5 sec
ID SET
4. Check if the LINK LED is solid blue (connection
complete).
The LINK LED indicator stops blinking and glows
a solid blue when a connection is established
between the Soundbar and the Wireless
Subwoofer.
Soundbar works erratically.
After removing the power cord, insert it again.
Try again after initialising the product.
If there is no signal, the Soundbar automatically
turns off after a certain period of time. Turn on the
power.
Remote control does not work
Point the remote directly at the soundbar.
Replace the batteries with new ones.
Sound is not output from the soundbar.
The volume of the Soundbar is too low or muted.
Adjust the volume.
When any external device (STB, Bluetooth device,
mobile device, etc.) is connected, adjust the
volume of the external device.
For sound output of the TV, select Soundbar.
(Samsung TV: Home ( ) → Menu → Settings ( )
→ All Settings ( ) → Sound → Sound Output →
Select Soundbar)
Remove the cable from the Soundbar and then
reconnect it.
Sound is not output from the subwoofer.
Check whether the LED on the rear of the
Subwoofer and Surround Speakers lights in blue.
Reconnect it when the blue LED blinks or the red
LED lights.

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