Samsung HW-Q910B - Troubleshooting and Licenses; Common Soundbar Issues; Connectivity and Bluetooth Issues; TV Synchronization Issues

06 TROUBLESHOOTING
Refer to the instructions below if this product does not
functio n prop erly . If the problem you are experiencing is
not listed bel ow or if t he instructions below do not help,
turn off the product, disconnect the power cord, and
con
tact Samsung Electronics at 1-800-SAMSUNG (1-800-
726-7864).
Sound bar does not turn on .
• Check
whethe r t he power cord of the Sound bar is
correctly inser ted into t he outlet.
Soundbarworks erratically.
•
After removing t he p ower cord, insert it again.
• Try again after initia lizing the product.
•
If t here is no signal, t he Sound bar automatically turns
off after a certain period of time. Tu rn on the power.
Remote control does not work
• Point the remote direct ly at the sound bar .
• Replace
the batteries w i th new ones.
Sound is not output from the sound bar .
• The
volume of the Sound bar is too low or muted.
Adjust the volume.
• When any
external device (STB, Bluetooth device,
mobile device, etc.) is connected, adjust the volume of
the external device.
• For sound
output of the TV, select Sound bar.
(Samsung
TV: Home ( (o)) ➔ Menu ➔ Settings (@) ➔
Al l Settings(@) ➔ Sound ➔ Sound Output ➔ Select
Sound
ba r)
• Remove t he cable
from the Sound bar and the n
reconnect it.
Sound is not output from the subwooferorthe rear
speakers .
• Check
whether th e LED on the rear of the Subwoofer
and Surround Speakers lights in blue. Reconnect it
when the blue LED blinks or t he red LED lights .
If the
TV is not connected via HDMI TO TV (eARC / ARC)
• Check whether t he HDMI cable is correctly connected
to the ARC terminal.
• Connection may not be possible due to the connected
external device (set-top box, game console, etc.).
Directly co nnect the Sound bar.
• HDMI-CEC may not be activated on the TV. Turn on
the CEC on the TV menu. (Samsung TV: Home ( (o))
➔ Menu ➔ Settings(@) ➔ All Settings ( @) ➔
Connection ➔ External Device Manager ➔ An ynet+
(HDMI-CE C) ON)
Soundbarwill
not connect via Bluetooth.
• When connecting a new device,
switch to "BT PAIRING"
for connection. (Press the * PAIR button on the remote
control or press the 0 (M ic On /Off) button on the
body for at least 5 seconds.)
• Reconnect it after removing the Bluetooth speaker list
on the device to connect. (Samsung TV: Home ( (o)) ➔
Menu ➔ Settings (@) ➔ All Settings(@) ➔ Sound ➔
Sound Output ➔ Blu etooth Speaker List)
Sound drops out when connected via Bluetooth .
• Some devices can cause ra d io interference if they are
located
too close to the Sou nd bar. e. g. microwaves,
w ireless routers, etc.
• If your device that is connected via Bluetooth moves
too far away from the sound bar, it may cause the
so und to drop out. Move the device closer to the
sound bar.
•
If a part of your body is in contact with the Bluetooth
t ransceiver or the product is installed on metal
furniture, the sou nd may drop out. Check the
installation environment and co n ditions for use.
Soundbarwill
not connect to Wi-Fi.
• Make sure t he wire less rout er is turned on and then
reconnect the wireles s rout er after rebooting.
•
Th e sound bar will not con nect if t he wi reless signal
is too weak. Try moving the router closer to the
sound bar, or elimi n ating any obstacles that are
between
the sound bar and the router, if possible.
The sound bar does not turn on automatically with the TV.
• When you turn off the Soundbarwhile watching TV,
power synchronizat ion wi th the TV is disabled. First
turn off the TV.
07 LICENSE
ti Dolby
ATMOS
Dolby, Dolby Atmos, and
the double-D symbol are
registered trademarks of Dolby La boratories Licensing
Corporation.
Manufactured under license from Dolby
Laboratories. Confi
dential unpublished works.
Copyright© 2012-2021 Dolby Laboratories. All rights
reserved.
For
DTS patents, see http://patents.dts.com.
Manufactured under license from D TS, In c. (for companies
headquartered in the U.S./Japan/Taiwan) or under license
from DTS Licensing Limited (for all other companies).
DTS, DTS:X, and the DTS:X logo are registered trademarks
or trademarks of DTS, Inc. in the Unit ed States and other
countr ies. © 2021 DTS, Inc. ALL RIGHTS RESERVED.
Hi:lrnl ··
HIGH otmOTION MULTIMEDIA INTERFACE
The terms HDMI and HDMI High-Definition Multimedia
Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing Administrator, Inc. in the
United States and other countries.