Samsung HW-Q930C - 03 USING THE SOUNDBAR REMOTE CONTROL; Remote Control Functions

Connecting via Wi-Fi (Wireless
Network)
• To connect a Soundbarto a mobile device via a wireless
network (Wi-Fi), the SmartThings app is required.
1. Connect your mobile device (smartphone, tablet, etc.) to
the Wi-Fi network the TV is connected to.
2. Install and launch the SmartTh i ngs app on your mobile
device (smartphone, tablet, etc.).
3. Follow the instructions in the app screen on the mobile
device to connect the Sound bar to your Wi-Fi network.
06 TROUBLESHOOTING
Refer to the instructions below if this product does not
function properly. If the problem you are experiencing is
not listed below or if the instructions below do not help,
turn off the product, disconnect the power cord, and
contact Samsung Electronics at 1-800-SAMSUNG (1-800-
726-7864).
Sound bar does not turn on .
• Check whether the power cord of the Sound bar is
correctly inserted into the outlet.
When the subwooferorsurr ound sound speakers are not
automatically connected
1. Turn off the Sound bar main unit.
2. Press and hold ID SET on the rear of the subwoofer
and surround speakers for at least 5 seconds.
• The surround speakers may not be provided,
depending on the model.
Subwoofer
Re ar of Su bwoofer " Blinking blue fast"
Surround Speaker (HW-Q930C only)
Rear of t he Left and Right
Surround Speakers
➔
" Blinking blue fast"
3. Press the Up button on the remote control for
5 seconds.
➔
4. Check if the LINK LED is solid blue (connection
complete).
• The LINK LED indicator stops blinking and glows
a solid blue when a connection is established
between the Sound bar and the Subwoofer,
surround speakers.
Soundbarworks errati cally .
• After removing the power cord, insert it again.
• Try again after initializing the product.
• If there is no signal, the Sound bar automatically turns
off after a certain period of time. Turn on the power.
Remot e control does not work
• Point the remote directly at the sound bar.
• Replace the batteries with new ones.
The Soundbar indicator turns solid red .
• The microphone is turned off.
Turn on the microphone.
Sound is not output from the s ound ba r.
• The volume of the Sound bar is too low or muted.
Adjust the volume.
• When any external device (STB, Bluetooth device,
mobile device, etc.) is connected, adjust the volume of
the external device.
• For sound output of the TV, select Sound bar.
(Samsung TV: Home ((a]) ➔ Menu ➔ Settings (@) ➔
Alt Settings(@) ➔ Sound ➔ Sound Output ➔ Select
Sound bar)
• Remove the cable from the Sound bar and then
reconnect it.
Sound is not output from the subwoofer or the surround
spea k er s.
• Check whether the LED on the rear of the Subwoofer
and Surround Speakers lights in blue. Reconnect it
when the blue LED blinks or the red LED lights.
If the TV is not c onn ect ed vi a HDMI TO TV (eARC / ARC)
• Check whether the HDMI cable is correctly connected
to the ARC terminal.
• Connection may not be possible due to the connected
external device (set-top box, game console, etc.).
Directly connect the Sound bar.
• HDMI -CEC may not be activated on the TV. Turn on
the CEC on the TV menu. (Samsung TV: Home ((a])
➔ Menu ➔ Settings (@) ➔ Alt Settings (@) ➔
Connection ➔ External Device Manager ➔ Anynet+
(HDMI-CEC) ON)