Soundbar does not turn on.
Check whether the power cord of the Soundbar is correctly inserted into the outlet.
Soundbar works erratically.
After removing the power cord, insert it again.
Try again after initializing the product.
If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power.
Remote control does not work
Point the remote directly at the soundbar.
Replace the batteries with new ones.
Sound is not output from the soundbar.
The volume of the Soundbar is too low or muted.
Adjust the volume.
When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
For sound output of the TV, select Soundbar.
(Samsung TV: Home ( ) → Settings ( ) → Sound → Sound Output → Select Soundbar)
Remove the cable from the Soundbar and then reconnect it.
Sound is not output from the subwoofer or the rear speakers.
Check whether the LED on the rear of the Subwoofer and Surround Speakers lights in blue. Reconnect it when the blue LED blinks or the red LED lights.
In case the TV is not connected via HDMI TO TV (eARC/ ARC)
Check whether the HDMI cable is correctly connected to the ARC terminal.
Connection may not be possible due to the connected external device (set-top box, game console, etc.). Directly connect the Soundbar.
HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Settings ) → General → External Device Manager →
Anynet+ (HDMI-CEC) ON)
Soundbar will not connect via Bluetooth.
When connecting a new device, switch to “BT PAIRING” for connection. (Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for
at least 5 seconds.)
Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Settings ( ) → Sound → Sound Output → Bluetooth
Speaker List
Sound drops out when connected via Bluetooth.
Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc.
If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar.
If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and
conditions for use.
Soundbar will not connect to Wi-Fi.
Make sure the wireless router is turned on and then reconnect the wireless router after rebooting.
The soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and
the router, if possible.
The soundbar does not turn on automatically with the TV.
When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First turn off the TV.
LICENCE
Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories.
Confidential unpublished works.
Copyright © 2012-2020 Dolby Laboratories. All rights reserved.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS, Inc. (for companies headquartered in the U.S./Japan/Taiwan) or under license from DTS Licensing Limited (for all other companies). DTS,
DTS:X Pro, DTS:X, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2020 DTS, Inc. ALL RIGHTS
RESERVED.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United
States and other countries.
Use your phone, tablet or computer as a remote control for Spotify. Go to spotify.com/connect to learn how
The Spotify Software is subject to third party licenses found here: https://www.spotify.com/connect/third-party-licenses.
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