Samsung HW-Q990D - Troubleshooting; Soundbar Not Turning On; Soundbar Works Erratically; Remote Control Not Working

3. Press the Up button on the remote control for
5seconds.
OUN
PAIR
5sec
ID SET
4. A˵ʪʀ˙ϩ˵ʪøÃĘçøkUϑϑͱʒɵЇʪ࣍ʀͱʪʀϩͱ
complete).
• Ɵ˵ʪøÃĘçøkUʒʀɇϩͱθϑϩͱΧϑɵ˝ɇʒ˝ͱиϑ
a solid blue when a connection is established
between the Soundbar and the Subwoofer,
ϑЇθθͱЇʒϑΧʪɇʪθϑࢋ
Soundbar works erratically.
• After removing the power cord, insert it again.
• Try again after initializing the product.
• If there is no signal, the Soundbar automatically turns
off after a certain period of time. Turn on the power.
Remote control does not work
• Point the remote directly at the soundbar.
• Replace the batteries with new ones.
The Soundbar indicator turns solid red.
• The microphone is turned off.
Turn on the microphone.
Sound is not output from the soundbar.
• The volume of the Soundbar is too low or muted.
Adjust the volume.
• When any external device (STB, Bluetooth device,
mobile device, etc.) is connected, adjust the volume of
the external device.
• For sound output of the TV, select Soundbar.
(Samsung TV: Home (
࣎đʪЇƊʪϩϩ˝ϑ ࣍ ࣎
All Settings (
࣎ƊͱЇʒƊͱЇʒĮЇϩΧЇϩƊʪʪʀϩ
Soundbar)
• Remove the cable from the Soundbar and then
reconnect it.
Sound is not output from the subwoofer or the surround
speakers.
• A˵ʪʀи˵ʪϩ˵ʪθϩ˵ʪøkUͱϩ˵ʪθʪɇθͱ˙ϩ˵ʪƊЇɵиͱͱ˙ʪθ
ɇʒƊЇθθͱЇʒƊΧʪɇʪθϑ˝˵ϩϑɵЇʪࢋŵʪʀͱʪʀϩϩ
и˵ʪϩ˵ʪɵЇʪøkUɵϑͱθϩ˵ʪθʪʒøkU˝˵ϩϑࢋ
If the TV is not connected via HDMI TO TV (eARC/ARC)
• A˵ʪʀи˵ʪϩ˵ʪθϩ˵ʪ²UđÃʀɇɵʪϑʀͱθθʪʀϩцʀͱʪʀϩʪʒ
to the ARC terminal.
• Connection may not be possible due to the connected
external device (set-top box, game console, etc.).
Directly connect the Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on
the CEC on the TV menu. (Samsung TV: Home (
)
đʪЇƊʪϩϩ˝ϑ ࣍
࣎Ɗʪϩϩ˝ϑ ࣍ ࣎
AͱʪʀϩͱkуϩʪθɇUʪЭʀʪđɇɇ˝ʪθцʪϩ
(HDMI-CEC) ON)
Soundbar will not connect via Bluetooth.
• When connecting a new device, switch to “BT PAIRING”
for connection. (Press the
PAIR button on the remote
control or press the
(Mic On/Off) button on the
body for at least 5 seconds.)
• ŵʪʀͱʪʀϩϩɇ˙ϩʪθθʪͱЭ˝ϩ˵ʪ9Їʪϩͱͱϩ˵ϑΧʪɇʪθϑϩ
on the device to connect. (Samsung TV: Home (
࣎
đʪЇƊʪϩϩ˝ϑ ࣍
࣎Ɗʪϩϩ˝ϑ ࣍ ࣎ƊͱЇʒ
ƊͱЇʒĮЇϩΧЇϩ9Їʪϩͱͱϩ˵ƊΧʪɇʪθøϑϩ࣎
Sound drops out when connected via Bluetooth.
• Some devices can cause radio interference if they are
located too close to the Soundbar. e. g. microwaves,
wireless routers, etc.
• If your device that is connected via Bluetooth moves
too far away from the soundbar, it may cause the
sound to drop out. Move the device closer to the
soundbar.
• If a part of your body is in contact with the Bluetooth
transceiver or the product is installed on metal
˙ЇθϩЇθʪࡡϩ˵ʪϑͱЇʒɇцʒθͱΧͱЇϩࢋA˵ʪʀϩ˵ʪ
installation environment and conditions for use.
Soundbar will not connect to Wi-Fi.
• đɇʪϑЇθʪϩ˵ʪиθʪʪϑϑθͱЇϩʪθϑϩЇθʪʒͱɇʒϩ˵ʪ
reconnect the wireless router after rebooting.
• The soundbar will not connect if the wireless signal
ϑϩͱͱиʪɇࢋƟθцͱЭ˝ϩ˵ʪθͱЇϩʪθʀͱϑʪθϩͱϩ˵ʪ
soundbar, or eliminating any obstacles that are
between the soundbar and the router, if possible.
The soundbar does not turn on automatically with the TV.
• When you turn off the Soundbar while watching TV,
power synchronization with the TV is disabled. First
turn off the TV.
No UHD input signal is displayed on my TV.
• An additional change in settings may be required for
your TV or the input source. For more information,
refer to the user manual of the TV or the external
device.
• đɇʪϑЇθʪцͱЇɇθʪЇϑ˝ɇƸϩθɇ²˝˵ƊΧʪʪʒ²UđÃ
ʀɇɵʪʀʪθϩѣʪʒɵц²UđÃࢋͱθ˝ࢋ
3. Press the Up button on the remote control for
5seconds.
OUN
PAIR
5sec
ID SET
4. A˵ʪʀ˙ϩ˵ʪøÃĘçøkUϑϑͱʒɵЇʪ࣍ʀͱʪʀϩͱ
complete).
• Ɵ˵ʪøÃĘçøkUʒʀɇϩͱθϑϩͱΧϑɵ˝ɇʒ˝ͱиϑ
a solid blue when a connection is established
between the Soundbar and the Subwoofer,
ϑЇθθͱЇʒϑΧʪɇʪθϑࢋ
Soundbar works erratically.
• After removing the power cord, insert it again.
• Try again after initializing the product.
• If there is no signal, the Soundbar automatically turns
off after a certain period of time. Turn on the power.
Remote control does not work
• Point the remote directly at the soundbar.
• Replace the batteries with new ones.
The Soundbar indicator turns solid red.
• The microphone is turned off.
Turn on the microphone.
Sound is not output from the soundbar.
• The volume of the Soundbar is too low or muted.
Adjust the volume.
• When any external device (STB, Bluetooth device,
mobile device, etc.) is connected, adjust the volume of
the external device.
• For sound output of the TV, select Soundbar.
(Samsung TV: Home (
࣎đʪЇƊʪϩϩ˝ϑ ࣍ ࣎
All Settings (
࣎ƊͱЇʒƊͱЇʒĮЇϩΧЇϩƊʪʪʀϩ
Soundbar)
• Remove the cable from the Soundbar and then
reconnect it.
Sound is not output from the subwoofer or the surround
speakers.
• A˵ʪʀи˵ʪϩ˵ʪθϩ˵ʪøkUͱϩ˵ʪθʪɇθͱ˙ϩ˵ʪƊЇɵиͱͱ˙ʪθ
ɇʒƊЇθθͱЇʒƊΧʪɇʪθϑ˝˵ϩϑɵЇʪࢋŵʪʀͱʪʀϩϩ
и˵ʪϩ˵ʪɵЇʪøkUɵϑͱθϩ˵ʪθʪʒøkU˝˵ϩϑࢋ
If the TV is not connected via HDMI TO TV (eARC/ARC)
• A˵ʪʀи˵ʪϩ˵ʪθϩ˵ʪ²UđÃʀɇɵʪϑʀͱθθʪʀϩцʀͱʪʀϩʪʒ
to the ARC terminal.
• Connection may not be possible due to the connected
external device (set-top box, game console, etc.).
Directly connect the Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on
the CEC on the TV menu. (Samsung TV: Home (
)
đʪЇƊʪϩϩ˝ϑ ࣍
࣎Ɗʪϩϩ˝ϑ ࣍ ࣎
AͱʪʀϩͱkуϩʪθɇUʪЭʀʪđɇɇ˝ʪθцʪϩ
(HDMI-CEC) ON)
Soundbar will not connect via Bluetooth.
• When connecting a new device, switch to “BT PAIRING”
for connection. (Press the
PAIR button on the remote
control or press the
(Mic On/Off) button on the
body for at least 5 seconds.)
• ŵʪʀͱʪʀϩϩɇ˙ϩʪθθʪͱЭ˝ϩ˵ʪ9Їʪϩͱͱϩ˵ϑΧʪɇʪθϑϩ
on the device to connect. (Samsung TV: Home (
࣎
đʪЇƊʪϩϩ˝ϑ ࣍
࣎Ɗʪϩϩ˝ϑ ࣍ ࣎ƊͱЇʒ
ƊͱЇʒĮЇϩΧЇϩ9Їʪϩͱͱϩ˵ƊΧʪɇʪθøϑϩ࣎
Sound drops out when connected via Bluetooth.
• Some devices can cause radio interference if they are
located too close to the Soundbar. e. g. microwaves,
wireless routers, etc.
• If your device that is connected via Bluetooth moves
too far away from the soundbar, it may cause the
sound to drop out. Move the device closer to the
soundbar.
• If a part of your body is in contact with the Bluetooth
transceiver or the product is installed on metal
˙ЇθϩЇθʪࡡϩ˵ʪϑͱЇʒɇцʒθͱΧͱЇϩࢋA˵ʪʀϩ˵ʪ
installation environment and conditions for use.
Soundbar will not connect to Wi-Fi.
• đɇʪϑЇθʪϩ˵ʪиθʪʪϑϑθͱЇϩʪθϑϩЇθʪʒͱɇʒϩ˵ʪ
reconnect the wireless router after rebooting.
• The soundbar will not connect if the wireless signal
ϑϩͱͱиʪɇࢋƟθцͱЭ˝ϩ˵ʪθͱЇϩʪθʀͱϑʪθϩͱϩ˵ʪ
soundbar, or eliminating any obstacles that are
between the soundbar and the router, if possible.
The soundbar does not turn on automatically with the TV.
• When you turn off the Soundbar while watching TV,
power synchronization with the TV is disabled. First
turn off the TV.
No UHD input signal is displayed on my TV.
• An additional change in settings may be required for
your TV or the input source. For more information,
refer to the user manual of the TV or the external
device.
• đɇʪϑЇθʪцͱЇɇθʪЇϑ˝ɇƸϩθɇ²˝˵ƊΧʪʪʒ²UđÃ
ʀɇɵʪʀʪθϩѣʪʒɵц²UđÃࢋͱθ˝ࢋ
3. Up 
 
 



   


Soundbarworks erratically.







 
Remote control does not work




The Sound bar indicator turns solid red.



Sound is not output from the soundbar.










 
    
 



 


 

Sound is not output from the subwoofer or the surround
speakers.




If the TV is not connected via HDMI TO TV (eARC/ARC)










 

  
 

  

Soundbarwill not connect via Bluetooth.

  
PAIR 
 0 (Mic On/Off) 

 


 
 


  
 



Sound drops out when connected via Bluetooth.


 








 



Soundbarwill not connect to Wi-Fi.







 
The sound bar does not turn on automatically with the TV.

 


No UHD input signal is displayed on my TV.


   




