AND THE PROCESS HAS ALL OF THE PROTECTIONS
ASSOCIATED WITH MEDIATION. FOR EXAMPLE, NOTHING SAID
IN THE MEDIATION CAN BE USED LATER IN AN ARBITRATION
OR LAWSUIT. IF YOU’D LIKE TO KNOW MORE, PLEASE
CONTACT US AT VERIZONWIRELESS.COM OR THROUGH
CUSTOMER SERVICE. IF YOU’D LIKE TO START THE MEDIATION
PROCESS, PLEASE GO TO VERIZONWIRELESS.COM OR CALL
CUSTOMER SERVICE FOR A NOTICE OF DISPUTE FORM TO FILL
OUT, AND MAIL, FAX OR EMAIL IT TO US ACCORDING TO THE
DIRECTIONS ON THE FORM.
(6) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN
SETTLEMENT OFFER ANYTIME BEFORE ARBITRATION
BEGINS. THE AMOUNT OR TERMS OF ANY SETTLEMENT
OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR
UNTIL AFTER THE ARBITRATOR ISSUES AN AWARD ON
THE CLAIM. IF YOU DON’T ACCEPT THE OFFER AND THE
ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT’S
MORE THAN OUR OFFER BUT LESS THAN $5,000, OR IF
WE DON’T MAKE YOU AN OFFER, AND THE ARBITRATOR
AWARDS YOU ANY AMOUNT OF MONEY BUT LESS THAN
$5,000, THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF
THE AMOUNT AWARDED. IN THAT CASE WE ALSO AGREE TO
PAY ANY REASONABLE ATTORNEYS’ FEES AND EXPENSES,
REGARDLESS OF WHETHER THE LAW REQUIRES IT FOR
YOUR CASE. IF THE ARBITRATOR AWARDS YOU MORE THAN
$5,000, THEN WE WILL PAY YOU THAT AMOUNT.
(7) AN ARBITRATION AWARD AND ANY JUDGMENT
CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT
CAN’T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE
THE AWARD ITSELF.
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