7.16
PROBLEM SOLVING
Problem
Solution
Character voids are white areas within the parts of characters
that should be solid black:
• If you are using transparencies, try another type of
transparency. (Because of the composition of transparency
media, some character voids are normal.)
• You may be printing on the wrong surface on the paper.
Remove the paper and turn it around.
• The paper may not meet paper specifications. See “Paper
Specifications” on page A.2.
Character Voids
• Clean the inside of the printer.
• Check the paper type and quality. See “Paper Specifications”
on page A.2.
• Install a new toner cartridge.
• If the problem persists, the printer may require repair.
Contact a service representative.
Loose toner
If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove
the cartridge and reinsert.
• The toner cartridge may be defective. Install a new toner
cartridge.
• If the problem persists, the printer may require repair.
Contact a service representative.
Horizontal stripes
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