7.25
P
ROBLEM SOLVING
Common Windows Problems
Note: Refer to Microsoft Windows 9x, Me, NT 4.0, 2000 or XP documentation that came with your
PC for further information on Windows error messages.
Problem
“File in Use” message
appears during installation.
“Error Writing to LPTx”
message appears.
“General Protection Fault”,
“Exception OE”, “Spool32”,
or “Illegal Operation”
messages appears.
Possible Cause and Solution
Quit all software applications. Remove all software from the
StartUp Group, then restart Windows. Reinstall the printer
driver.
• Make sure that the cables are connected correctly, the
printer is on, and the Data light on the control panel is
on.
• If bi-directional communication is not turned on in the
driver, it will also cause this message.
Close all other applications, reboot Windows, and try
printing again.
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