Troubleshooting_ 86
1. Remove the jammed paper by pulling in the direction shown. To
avoid tearing the paper, pull it out gently and slowly.
2. Open and close the mailbox’s rear cover to resume printing.
UNDERSTANDING DISPLAY MESSAGES
Messages appear on the Smart Panel program window or on the control
panel display to indicate machine status or errors. Refer to the tables below
to understand the messages’ meaning to correct the problem. Messages
and their explanations are listed in alphabetical order.
• Select the error message and press OK in the control panel to see
in details.
• If a message is not in the table, reboot the power and try the print-
ing job again. If the problem persists, call for service.
• W
hen you call for service, provide th
e service representative with
the contents of display message.
• So
me messages may not appear in the display depending on the
o
ptions or models.
• [error number] indicates the error
number.
• [tray type] indicates the tray number.
• [media type] indicates the media type.
• [media size] indicates the media size.
MESSAGE MEANING
SUGGESTED SOLU-
TIONS
802.1x Network
Error
Fail to authenticate. Check the network
authentication protocol.
If the problem persists,
contact your network
administrator.
Door is open.
Close it
The door is open. Close the door.
Error: [error num-
ber]
Call for service
A systematic error has
occurred
Unplug the power cord
and plug it back in. If the
problem persists, call
for service.
Error: [error num-
ber]
Turn off then on
The machine unit cannot
be controlled.
Unplug the power cord
and plug it back in. If the
problem persists, call
for service.
Error: [#C1-1311] Toner is not evenly dis-
tributed.
Redistribute the toner
(See "Redistributing
toner" on page 76
).
Error: [#H1-1230,
#H1-1233,
#H1-1330, #H1-1333,
#H1-14
30, #
H1-1433,
#H1-1530, #H1-1533,
#H1-2230, #H1-2233,
#H1-2330, #H1-2333,
#H1-2430, #H1-2433]
The machine cannot
co
mmu
nicate with the
optional tray.
Reinstall the optional
tray(s). If the problem
persists, call for service.
Error:
[#H2-1710,#H2-1711,
#H2-1720, #H2-1721,
#H2-1730, #H2-1731,
#H2-1750, #H2-1751,
#H2-1752, #H2-1753,
#H2-1760, #H2-1761,
#H2-1800, #H2-1A50,
#H2-1A52,#H2-1A70,
#H2-1A80]
There is a problem in the
f
inisher.
Check the finisher. Call
for service if needed.
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