Troubleshooting_ 90
Paper feeding problems
CONDITION SUGGESTED SOLUTIONS
Paper jams during
printing.
Clear the paper jam (See "Clearing paper jams"
on page 77
).
Paper sticks
together.
• Check the maximum paper capacity of the
tray (See "Print media specifications" on
page 110).
• Make sure that you are using the correct type
of pa
per (See "Print media specifications" on
page 110).
• Remove paper from th
e tray and flex or fan
the paper.
• Humid conditions may cause some paper to
stick together, install paper from a fresh ream.
Multiple sheets of
paper do not feed.
Different types of paper may be stacked in the
tray. Load paper of only one type, size, and
weight.
Paper does not feed
into the machine.
• Remove any obstructions from inside the
machine.
• Pa
per has not been loaded correctly. Remove
pape
r from the tray and reload it correctly.
• The
re is too much paper in the tray. Remove
excess p
aper from the tray.
• The paper is too thick. Use only paper that
meets the specifications required by the
machine (See "Print media specifications" on
page 110).
• If
an original does not feed into the machine,
the
document feeder rubber pad may require
to be replaced. Contact a service representa-
tive.
The paper keeps
jamming.
• There is too much paper in the tray. Remove
excess paper from the tray. If you are printing
on special materials, use the multi-purpose
tray.
• An
incorrect type of paper is being used. Use
only pap
er that meets the specifications
required by the machine (See "Print media
specifications" on page 110).
• The
re may be debris inside the machine.
Ope
n the front door and remove any debris.
• If an original does not feed into the machine,
the document feeder rubber pad may need to
be replaced. Contact a service representative.
Envelopes skew or
fail to feed correctly.
Ensure that the paper guides are against both
sides of the envelopes.
Printing problems
CONDITION
POSSIBLE
CAUSE
SUGGESTED SOLU-
TIONS
The machine
does not print.
The machine is not
receiving power.
Check the power cord con-
nections. Check both power
switch
es and the power
source.
The machine is not
selected from the
available printers
list.
Select this printers “Name”
from the available printers
drop-down list in the applica-
tion you are printing from
Check the machine for the following:
• The
front door is not closed. Close the front
door.
• Paper is jammed. Clea
r
the paper jam (See
"Clearing paper jams" on page 77).
• No
paper is loaded. Load paper (See "Loa
ding
paper in tray" on page 46).
• The toner cartridge is not installed. Install the
toner cartridge.
If a system error occurs, contact y
our service repre-
sentative.
The connection
prin
ter cable
between the com-
puter and the
machine is no
t con-
nected properly.
Disconnect the machine
pr
inter cable and reconnect
it.
The connection
prin
ter cable
between the com-
puter and the
machine is de
fec-
tive.
If possible, attach the printer
cable
to another computer
that is working properly and
print a job. You can also try
using a different machine
printer cable.
The port setting is
incorrect.
Check the Windows printer
settings to make sure that
the print job
is sent to the
correct port. If the computer
has more than one port,
make sure that the machine
is attached to the correct
one.
The machine may
be
co
nfigured incor-
rectly.
Check the P
rinting Prefer-
ences to ensure that all of
the print settings are correc
t
(See "Opening printing pref-
erences" on page 52).
The printer driver
may be incorrectly
i
nstalled.
Repair the machine software
(See "Installing locally con-
nected machine’s driver" on
page 32).
The machine is
mal
f
unctioning.
Check the display message
on the control panel to see if
the machine is indicating a
system error. Contact a ser-
vice representative.
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