Samsung MultiXpress K7 Series - Page 377

4.Troubleshooting
►ErrorCode
M2–1114/M2–1117
►Errormessage
Paperjaminsideofmachine
Paperjamatthebottomofduplexpath
►Symptom
Paperjamhasoccurredinsidethemachine.
►Troubleshootingmethod
NOTE
Toseethetroubleshootingvideoforthiserror,clickthroughtothelinkbelow.
•M2–1114:http://tsp.samsung.com/tsp_le/spds/samsungprinter/K7/Webview/EN_K7_M2-1114.html
•M2–1117:http://tsp.samsung.com/tsp_le/spds/samsungprinter/K7/Webview/EN_K7_M2-1117.html
•M2–1114:Thepaperhasnotleftfromthefeedsensorwithinthespeciedtime.
•M2-1117:Thepaperpassedduplexpathhasnotreachedthefeedsensorwithinthespeciedtime.
1)Openthesidecover.Removethejammedpaper.
2)Ifjammedpaperoccurscontinually,checkthefollowing.
a)EnterSVCmode.Executethefeed1sensortest.
b)Checkconnectionbetweenthefeed1sensorandmainboard.
c)IftheconnectionisOK,replacethefeed1sensor.
d)Ifthefeed1sensorisnormal,checkthefeedmotor.
e)Executefeedmotortest.
f)Checkifthefeedmotorcableisconnectedcorrectly.
g)IftheconnectionisOK,replacethefeed/MPdriveunit.
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