Samsung MultiXpress K7 Series - Page 381

4.Troubleshooting
►ErrorCode
M2–1331/M2–1332/M2–1333/M2–1334
►Errormessage
Paperjaminsideofmachine
Paperjamatthetopofduplexpath
►Symptom
Paperjamhasoccurredinsidethemachine.
►Troubleshootingmethod
NOTE
Toseethetroubleshootingvideoforthiserror,clickthroughtothelinkbelow.
•M2–1331:http://tsp.samsung.com/tsp_le/spds/samsungprinter/K7/Webview/EN_K7_M2-1331.html
•M2–1332:http://tsp.samsung.com/tsp_le/spds/samsungprinter/K7/Webview/EN_K7_M2-1332.htm
•M2–1333:http://tsp.samsung.com/tsp_le/spds/samsungprinter/K7/Webview/EN_K7_M2-1333.html
•M2–1334:http://tsp.samsung.com/tsp_le/spds/samsungprinter/K7/Webview/EN_K7_M2-1334.html
•M2-1331:PaperisdetectedbythefuseroutJAMsensor.
•M2-1332:PaperhasnotreachedthefuseroutJAMsensorwithinthespeciedtime.
•M2-1333:PaperescapedfromfeedsensorhasreachedtothefuseroutJAMsensorfasterthanthespeciedtime.
•M2–1334:ThepaperhasnotleftfromthefuseroutJAMsensorwithinthespeciedtime.
1)Openthesidecover.Removejammedpaper.
2)Iftheproblempersists,checkthefollowing:
a)EnterSVCmode.Executethefuseroutsensortest.
b)Checkconnectionbetweenthefuseroutsensorandmainboard.
c)IftheconnectionisOK,replacethefuseroutsensor.
d)Ifthefuseroutsensorisnormal,checkthefuser/exitmotor.
e)Executefuser/exitmotortest.
f)Checkifthefuser/exitmotorcableisconnectedcorrectly.
g)IftheconnectionisOK,replacethefuser/exitdriveunit.
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