Samsung MultiXpress K7 Series

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4.Troubleshooting

►ErrorCode

M2–2111/M2–2112/M2–2113/M2–2114/M2–2311/M2–2312/M2–2314

►Errormessage

Paperjaminsideofmachine

Paperjamatthetopofduplexpath

►Symptom

Paperjamhasoccurredinduplexpath.

►Troubleshootingmethod

NOTE

Toseethetroubleshootingvideoforthiserror,clickthroughtothelinkbelow.

•M2–2111:http://tsp.samsung.com/tsp_le/spds/samsungprinter/K7/Webview/EN_K7_M2-2111.html

•M2–2112:http://tsp.samsung.com/tsp_le/spds/samsungprinter/K7/Webview/EN_K7_M2-2112.html

•M2–2113:http://tsp.samsung.com/tsp_le/spds/samsungprinter/K7/Webview/EN_K7_M2-2113.html

•M2–2114:http://tsp.samsung.com/tsp_le/spds/samsungprinter/K7/Webview/EN_K7_M2-2114.html

•M2–2311:http://tsp.samsung.com/tsp_le/spds/samsungprinter/K7/Webview/EN_K7_M2-2311.html

•M2–2312:http://tsp.samsung.com/tsp_le/spds/samsungprinter/K7/Webview/EN_K7_M2-2312.html

•M2–2314:http://tsp.samsung.com/tsp_le/spds/samsungprinter/K7/Webview/EN_K7_M2-2314.html

1)Openthesidecover.Removejammedpaper.

2)Iftheproblempersists,checkthefollowing:

a)EnterSVCmode.Executethefuseroutsensortest.

b)Checkconnectionbetweenthefuseroutsensorandmainboard.

c)IftheconnectionisOK,replacethefuseroutsensor.

d)Ifthefuseroutsensorisnormal,checkthefuser/exitmotor.

e)Executefuser/exitmotortest.

f)Checkifthefuser/exitmotorcableisconnectedcorrectly.

g)IftheconnectionisOK,replacethefuser/exitdriveunit.

Samsung MultiXpress K7 Series - Page 382