Samsung MultiXpress M4370 Series - Paper Jam in Tray 3; Paper Jam in Tray 3 or Tray Door Is Open

4.Troubleshooting
►ErrorCode
H1-1311
H1-1313
H1-1317
H1-1318
H1-1319
►Errormessage
PaperjaminTray3.
Paperjamintray3ortraydoorisopen.
►Symptom
Paperjamhasoccurredintray3.(Pickupunitconnectionisdefective./Pickuprollersaredefective./Pickupsensor
isdefective.)
►Troubleshootingmethod
1)Removethetray3.Removethejammedpaper.Andinstallthetray3.
2)Iftheproblempersists,checkthefollowings.
3)Checkiftheproperpaperisloadedinthetray.Ifnot,replacethepaper.
4)Checkifthepickup/reverse/forwardrollerarecontaminatedorwornout.Replacetheserollers.
5)Checkthetray3pickupunit.
•Checkifthesensorandactuatorareassembledcorrectly.Whenthepaperorsomethingputsonsensor,check
thesensoroutput.Checkifthevalueischangedto3.3Vwidth.Ifnot,replacethesensor.
•Ifthereisadefectivepartlikeaactuator,springetc.,replaceitorthetray3pickupunit.
6)Checkthetray3pickupmotor.
•Checkifthetray3pickupmotorcableisconnectedcorrectly.
•IftheconnectionisOK,replacethetray3pickupdriveunit.
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