Samsung MultiXpress M5370 Series - Paper Jam in Tray 4; Paper Jam in Tray 4 or Tray Door Is Open

4.Troubleshooting
►ErrorCode
H1-1411
H1-1413
H1-1417
H1-1418
H1-1419
►Errormessage
PaperjaminTray4.
Paperjamintray4ortraydoorisopen.
►Symptom
Paperjamhasoccurredintray4.(Pickupunitconnectionisdefective./Pickuprollersaredefective./Pickupsensor
isdefective.)
►Troubleshootingmethod
1)Removethetray4.Removethejammedpaper.Andinstallthetray4.
2)Iftheproblempersists,checkthefollowings.
3)Checkiftheproperpaperisloadedinthetray.Ifnot,replacethepaper.
4)Checkifthepickup/reverse/forwardrollerarecontaminatedorwornout.Replacetheserollers.
5)Checkthetray4pickupunit.
•Checkifthesensorandactuatorareassembledcorrectly.Whenthepaperorsomethingputsonsensor,check
thesensoroutput.Checkifthevalueischangedto3.3Vwidth.Ifnot,replacethesensor.
•Ifthereisadefectivepartlikeaactuator,springetc.,replaceitorthetray4pickupunit.
6)Checkthetray4pickupmotor.
•Checkifthetray4pickupmotorcableisconnectedcorrectly.
•IftheconnectionisOK,replacethetray4pickupdriveunit.
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