Samsung MultiXpress M5370 Series - Paper Jam in Front of Mailbox. Remove Paper: #H2-5080; Paper Jam Inside of Mailbox. Remove Paper: #H2-5081; Paper Jam at Mailbox bin 1. Remove Paper: #H2-5083; Mainbox Failure: #H2-5087. Check Mailbox

4.Troubleshooting
►ErrorCode
H2-5080~5085
►Errormessage
PaperJaminfrontofmailbox.Removepaper:#H2-508x
PaperJaminsideofmailbox.Removepaper:#H2-508x
PaperJamatmailboxbin1.Removepaper:#H2-508x
►Symptom
Jaminmailboxhasoccurred.
►Troubleshootingmethod
Checkifthereisanypaperonthemailbox.Removeitifthereis.
Iftheerrorstilloccurs,checkthefollowings.
1)Checkifthephotosensorconnectorisconnectedcorrectly.Reconnectit.
2)Checkthesensorconnectiononmailboxmainboard.Reconnectit.
3)Checkifthefeedactuatorisassembledcorrectly.Ifitisdeformedorbroken,replaceit.
4)Checkthefeedandseparation(diverter)motor.Ifthereisanydefectivemotor,replaceit.
►ErrorCode
H2-5086/5087/5112/5113
►Errormessage
MainboxFailure:#H2-5xxx.Checkmailbox
►Symptom
Divertermotorisdefective.
►Troubleshootingmethod
1)Removethemailboxrearcover.
2)Checktheconnectionbetweendivertermotorandmailboxmainboard.Reconnecttheharness.
3)IftheconnectionisOK,replacethedivertermotor.
4)Iftheproblempersists,replacethemailboxmainboard.
►ErrorCode
H2-5088
►Errormessage
Mailboxdoorisopen.Closeit
►Symptom
Mailboxdoorisopened.
►Troubleshootingmethod
1)Openandclosethemailboxdoor.
2)Checktheconnectionbetweendooropensensorandmailboxmainboard.Reconnecttheharness.
3)Iftheharnessisdefective,replaceit.
4)IftheconnectionisOK,replacethedooropensensor.
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