Samsung MultiXpress M5370 Series - Paper Jam at the Bottom of Duplex Path; Paper Jam at the Top of Duplex Path

4.Troubleshooting
►ErrorCode
M2–1117
M2–2111
M2–2112
M2–2114
M2–2311
M2–2312
M2–2314
►Errormessage
Paperjamatthebottomofduplexpath
Paperjamatthetopofduplexpath
►Symptom
Paperjamhasoccurredatfeedsensor.
►Troubleshootingmethod
1)Turnthemachineoffthenon.
2)Openthesidecover.Removethejammedpaper.
3)Iftheproblempersists,checkthefollowings.
4)Checkthattheduplexjamsensoractuatormovesfreelyandisnotdamaged.Ifnecessary,installanewduplex
jamsensoractuatorassembly.
5)Checktheconnectionbetweentheduplexjamsensorandonthemainboard.Ifnecessary,installanewduplex
jamsensor.
6)Checkifthepickupmotorrunsnormally.Ifnecessary,replacethepickupmotor.
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