Samsung MultiXpress M537x series - Page 247

Understanding display messages
247
9. Troubleshooting
Toner Cartridge Failure:
[error number]. Call for
service
There is a problem in
the toner cartridge.
Turn the machine off and
back on again. If the
problem persists, call for
service.
Toner cartridge is not
compatible. Check users
guide
The imaging unit you
have installed is not for
your machine.
Install a Samsung-genuine
imaging unit, designed for
your machine (see
"Available Consumables"
on page 267).
TR Failure: [error
number]. Install transfer
roller again
The transfer roller is
not installed.
Install the transfer roller. If
it is already installed, try to
reinstall the transfer roller.
If the problem persists, call
for service.
Tray Failure: [error
number]. Check Tray
connection
The tray is not securely
connected.
Reinstall the tray. If the
problem persists, call for
service.
Tray Failure [error
number]. Pull tray
[number] out and insert
it. Call for service if the
problem persists
The tray is not securely
connected.
Reinstall the tray. If the
problem persists, call for
service.
Tray [number] is not
installed. Install the tray
The tray is not properly
installed.
Reinstall the tray. If the
problem persists, call for
service.
Message Meaning Suggested solutions
Tray [number] cassette is
pulled out. Insert it
properly
The tray is not securely
latched.
Close the tray until it locks
into place.
Tray [number] door is
open. Close it
The tray door is not
securely latched.
Close the tray door until it
locks into place.
UI System Failure: [error
number]. Call for service
There is a problem in
the UI system.
Turn the machine off and
back on again. If the
problem persists, call for
service.
802.1x authentication
failed. Please Contact the
System Administrator
Fail to authenticate. Check the network
authentication protocol. If
the problem persists, call
for service.
a. Estimated cartridge life means the expected or estimated cartridge, which indicates the
average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of
pages may be affected by the percentage of image area, operating environment, printing
interval, media type and media size.
b. When the toner cartridge has reached its end of life, the machine will stop printing. In this case,
you can choose to stop or continue printing from the SyncThru™Web Service. (Settings >
Machine Settings > System > Setup > Supplies Management > Toner Cartridge Stop) or
Samsung Easy Printer Manager (Device Settings > System > Supplies Management >
Toner Cartridge Stop). Turning off this option and continuing to print may damage the
device's system.
Message Meaning Suggested solutions