Solving other problems
258
9. Troubleshooting
30
Copying problems
Condition Suggested solution
Copies are too
light or too dark
Tap Copy from the home screen or Apps. You can adjust the
darkness level of a copy if needed for easier reading if the
original contains faint markings or dark images (see
"Changing Darkness" on page 102).
Smears, lines,
marks, or spots
appear on copies.
• If the defects are on the original, tap Copy from the home
screen or Apps (see "Changing Darkness" on page 102).
• If there are no defects on the original, clean the scan unit.
Cleaning the scan unit or contact a service
representative.
Copy image is
skewed.
• Ensure that the original is face down on the scanner glass
or face up in the DSDF.
• Check that the copy paper is loaded correctly.
• If the problem persists, the machine may require repair.
Contact a service representative.
Blank copies
print out.
Ensure that the original is face down on the scanner glass or
face up in the DSDF.
Image rubs off
the copy easily.
• Replace the paper in the tray with paper from a new
package.
• In high humidity areas, do not leave paper in the machine
for extended periods of time.
Frequent copy
paper jams occur.
• Fan the stack of paper, then turn it over in the tray.
Replace the paper in the tray with a fresh supply. Check/
adjust the paper guides, if necessary.
• Ensure that the paper is the proper paper weight.
• Check for copy paper or pieces of copy paper remaining
in the machine after a paper jam has been cleared.
Toner cartridge
produces fewer
copies than
expected before
running out of
toner.
• Your originals may contain pictures, solids, or heavy lines.
For example, your originals may be forms, newsletters,
books, or other documents that use more toner.
• The DSDF may be left open while copies are being made.
• The machine may be turned on and off frequently.
Condition Suggested solution
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