Troubleshooting
This chapter gives helpful information for what to do if you encounter an error.
Tips for avoiding paper jams
Clearing paper jams
Understanding the status LED
Understanding display messages
This chapter gives helpful information for what to do if you encounter an error. If your
machine has a display screen, check the message on the display screen first to solve the
error.If you cannot find a solution to your problem in this chapter, refer to the
Troubleshooting chapter in the Advanced Guide (see Troubleshooting).If you cannot find a
solution in the User's Guide or the problem persists, call for service.
Tips for avoiding paper jams
By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to
the following guidelines:
Ensure that the adjustable guides are positioned correctly (see Tray overview).
Do not remove paper from the tray while your machine is printing.
Flex, fan, and straighten paper before loading.
Do not use creased, damp, or highly curled paper.
Do not mix papers in a tray.
Use only recommended print media (see Print media specifications ).
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