4.Troubleshooting
►ErrorCode
C2–1323/C2–1411
►Errormessage
Error:#C2-1323/TonerFailure:#C2-1323:Installtoneragain
TonerNotInstalled/Tonercartridgeisnotinstalled.Installit
►Symptom
Thetonercartridgeisnotinstalledproperly.
►Troubleshootingmethod
1)Openthefrontcover.
2)Ifthetonercartridgeisnotinstalled,installit.Trytotestthemachineagain.
3)Ifthetonercartridgeisinstalled,removeit.Checkifthecontactterminaliscontaminatedorbroken.
4)Cleanthecontactterminalorreplacethetonercartridge.
5)CheckiftheCRUMharnessisconnectedcorrectly.Reconnectit.
6)Iftheharnessisdefective,replaceit.
7)Turnthemachineoffthenon.Trytotestthemachine.
►ErrorCode
C2–1512
►Errormessage
TonerNotCompatible/Tonercartridgeisnotcompatible.Checkguide
►Symptom
Tonercartridgeisnotcompatible.
►Troubleshootingmethod
1)Openthefrontcover.Removethetonercartridge.
2)Checkifthelabelinformationofthetonercartridgeissamewiththemachine’sone.(ex./SEE)
3)Iflabelinformationisdifferentfromthemachineorthetonercartridgeisnotasamsunggenuine,replaceitwith
anewone.
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