Samsung Q60B - Page 235

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If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model.

If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device,

move the external device closer to the One Connect Box.

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Main Page

Table of Contents2
Connection Guide5
Connecting an Antenna (Aerial)7
Connecting to the Internet8
Displaying Your Mobile Device Screen on the TV12
Connection Cables for External Devices15
Switching between External Devices Connected to the TV17
Connection Notes19
Remote Control and Peripherals22
About the Samsung Smart Remote (QLED TV / AU9 Series or Higher/The Frame)22
About the Samsung Smart Remote (AU8 Series)25
Connecting the Samsung Smart Remote to the TV28
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote29
Using Anynet+ (HDMI-CEC)30
Controlling the TV with a Keyboard, Mouse or Gamepad31
Entering Text Using the On-Screen Virtual Keyboard33
Smart Features35
Using Smart Hub35
Using a Samsung Account45
Using Ambient Mode47
Using Art Mode53
Using the Shortcuts62
Using PC on TV64
Using the Apps Service70
Using the E-Manual74
Using the Internet76
Using Smartthings77
Playing Pictures/Video/Music80
Using Multi View86
Using Bixby89
Using the Game Bar94
TV Viewing97
Using the Guide97
Recording Programmes100
Setting up Schedule Viewing102
Using Timeshift104
Buttons and Functions Available While Recording a Programme or Timeshift104
Using the Channel List106
Editing Channels107
Using a Personal Favourites List108
TV-Viewing Support Functions109
Picture and Sound116
Using Intelligent Mode116
Adjusting the Picture Quality118
Setting the Viewing Environment for External Devices120
Picture Support Functions123
Configuring a Sound Mode and Expert Settings125
Using the Sound Support Functions127
System and Support129
Using the Time Functions and the Timers129
Using the Power and Energy Saving Functions132
Updating the Tv's Software134
Audio and Video Functions for the Visually or Hearing Impaired135
Using Voice Assistants on the TV141
Using Other Functions142
Hbbtv144
Using a TV Viewing Card ("CI or CI+ Card")145
Teletext Feature148
Precautions and Notes152
Before Using the Recording and Timeshift Functions152
Supported Broadcasting Audio Options153
Read before Using Apps154
Read before Using the Internet Function155
Read before Playing Photo, Video or Music Files157
Read after Installing the TV169
Supported Resolutions for UHD Input Signals170
Resolutions for Input Signals Supported by 8K Models (QN7**A Series or Higher)171
Supported Resolutions for Freesync (VRR)172
Supported Resolutions for Wide Screen173
Read before Connecting a Computer (Supported Resolutions)174
Supported Resolutions for Video Signals177
Read before Using Bluetooth Devices179
Licences & Other Information180
Troubleshooting182
Picture Issues182
Testing the Picture182
Sound and Noise Issues188
Testing the Sound188
Channel and Broadcast Issues191
External Device Connectivity Issues192
Network Issues194
Anynet+ (HDMI-CEC) Issues195
Remote Control Issues197
Recording Issues198
Apps199
Media Files199
Voice Assistant Issues200
Other Issues202
Diagnosing TV Operational Issues204
Getting Support205
Getting Support through Remote Management205
Finding the Contact Information for Service205
Requesting Service205
The TV Screen Does Not Display Properly206
When the TV Screen Does Not Display Properly206
The TV Does Not Turn on211
When Your TV Does Not Turn on211
When the TV Does Not Connect with an External Device Properly217
Internet Access Is Not Available221
When the TV Can't Connect to the Internet221
When no Sound Comes out of the TV, or the Sound Is Breaking up226
The Remote Control Does Not Work232
When the Remote Control Does Not Work232
Updating the Software236
Updating to the Latest Tv's Software236
Accessibility Guidance242
Menu Learning Screen242
Using the Remote Control242
Using the Accessibility Menu244
Using the TV with Voice Guide on248
Using the Guide250
Using Schedule Viewing254
Using the Channel List255
Recording257
Using Smart Hub260
Launching the E-Manual264
Using Bixby265

Samsung Q60B - Page 235

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