Samsung QN43Q60BAF - Sound Test and Diagnostics

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Device Care

To check sound output, select Menu Settings Support Device Care Self Diagnosis Sound Test.

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If the same problem continues, a software update or factory reset may be required. Try Now

If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.

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Main Page

Table of Contents2
Connection Guide7
Connecting an Antenna8
Connecting to the Network9
Displaying Your Mobile Device Screen on the TV13
Connection Cables for External Devices15
Switching between External Devices Connected to the TV17
Connection Notes20
Remote Control and Peripherals23
About the Samsung Smart Remote23
About the Samsung Smart Remote (the Frame (32LS03B Model)/Bu8 Series)26
About the Samsung Smart Remote (the Sero)29
Connecting the Samsung Smart Remote to the TV32
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote33
Learn How to Use Samsung Smart Remote33
Using Anynet+ (HDMI-CEC)34
Controlling the TV with a Keyboard, Mouse, or Gamepad35
Entering Text Using the On-Screen Virtual Keyboard37
Smart Features39
Using Smart Hub39
Using Ambient Mode44
Using Art Mode50
About the Media Home Screen57
About the Menu Home Screen60
Using a Samsung Account64
Using PC on TV66
Using the Apps Service72
Using the E-Manual76
Using the Internet78
Using Smartthings79
Playing Pictures/Video/Music83
Using Multi View89
Using Bixby91
Using the Game Bar96
TV Viewing and Recording101
Using the Guide101
Recording Programs103
Setting up Schedule Viewing106
Using Timeshift107
Getting to Know Recording and Timeshift Controls and Options107
Using the Channel List109
Using the Channel Edit Function110
Using a Personal Favorites List111
TV-Viewing Support Functions112
Picture and Sound115
Using Intelligent Mode115
Adjusting the Picture Quality118
Changing the Picture Size and Position121
Setting the Viewing Environment for External Devices122
Configuring a Sound Mode and Expert Settings125
Using the Sound Support Functions127
System and Support129
Using the Time Functions and the Timers129
Using the Power and Energy Saving Functions132
Using the Panel Care Functions134
Updating the Tv's Software135
Using the Parental Settings Function136
Audio and Video Functions for the Visually or Hearing Impaired137
Using Voice Assistants on the TV142
Using Other Functions143
Precautions and Notes145
Before Using the Recording and Timeshift Functions145
Read before Using Apps147
Read before Using the Internet Function148
Read before Playing Photo, Video, or Music Files150
Read after Installing the TV162
Supported Resolutions for UHD Input Signals163
Resolutions for Input Signals Supported by 8K Models164
Supported Resolutions for Freesync (VRR)165
Read before Connecting a Computer (Supported Resolutions)166
Supported Resolutions for Video Signals169
Read before Using Bluetooth Devices171
Blocking Programs Based on Their TV Rating172
Licenses175
Troubleshooting176
Picture Issues176
The Screen Is Flashing or Has Become Dark176
The Picture Is Not Bright, or the Picture Colors Do Not Look Clear176
The Picture Colors Are Black and White or Do Not Look the Way They Should Look177
The TV Automatically Turns off by Itself178
TV (the Frame TV) Cannot be Turned off178
Unable to Power on178
The TV Remains on or Does Not Turn on Automatically179
Unable to Find a Channel179
The TV Image Does Not Look as Good as It DID in the Store180
Displayed Video Looks Blurry180
The Picture Is Distorted180
There Is a Dotted Line on the Edge of the Screen180
The Picture Won't Display in Full Screen181
The Caption Function in the TV Menu Is Deactivated181
Captions Appear on the TV Screen181
The HDR of the Connected External Device Turns off181
Sound and Noise Issues182
How Can I Connect an Audio Device to the TV182
There Is no Sound or the Sound Is too Low at Maximum Volume182
The Picture Is Good but There Is no Sound182
HDMI (Earc) Is Connected, and There Is no Sound182
The Speakers Are Making an Odd Sound183
The Sound Is Interrupted183
Whenever a Function Is Used on the TV or the Channel Is183
The TV Audio Is Not Being Played through the Sound Bar or A/V Receiver183
The Sound Is Not Heard Clearly184
The Volume of the External Device Cannot be Adjusted184
Channel and Broadcast Issues185
The TV Is Not Receiving All Channels185
The Captions Are Not Provided on a Digital Channel185
Broadcasting Is Deactivated185
External Device Connectivity Issues186
The "Mode Not Supported" Message Appears186
The Video Is OK but There Is no Audio186
No Screen Appears When Connecting the TV to an External Device187
Want to Connect to a Bluetooth Speaker187
The PC Screen Does Not Appear or It Flickers187
Network Issues188
Wireless Network Connection Failed. Unable to Connect to a188
Wired Network Connection Failed188
Connected to a Local Network, but Not to the Internet188
Anynet+ (HDMI-CEC) Issues189
What Is Anynet189
Anynet+ Does Not Work. the Connected Device Is Not Displayed189
The Message "Connecting to Anynet+ Device190
The Anynet+ Device Won't Play190
Remote Control Issues191
The Remote Control Does Not Work191
External Devices Cannot be Operated with the TV Remote Control191
Recording Issues192
The Timeshift or Recording Function Cannot be Used192
Cannot Record Videos Received from an External Device or192
Samsung TV Plus192
The "Format Device" Message Appears When the Timeshift193
The Recorded Files on the TV Are Not Played Back on a PC193
Apps194
The App Does Not Work Properly. Its Image Quality Is Poor194
The Smart Hub Home Screen Keeps Appearing Whenever You Turn on the TV194
Media Files195
Some Files Are Interrupted During Playback195
Some Files Can't be Played195
Voice Assistant Issues196
The Voice Commands Do Not Work Well196
Bixby/Alexa Answers Although I DID Not Call It196
Spoke "Hi, Bixby/Alexa" but Bixby/Alexa Does Not Answer196
Voice Recognition Does Not Work with the Samsung Smart Remote Unlike Other Features. There Is no Response Even if197
During Voice Recognition, the Heavy Load Message Appears197
Want to See Weather Information of the Desired Area197
Other Issues198
The TV Is Hot198
The TV Smells Like Plastic198
The Settings Are Lost after 5 Minutes or Every Time the TV Is Turned off198
The TV Is Tilted to the Side198
The Stand Is Wobbly or Crooked198
The TV Is Making a Popping Noise199
The TV Is Making a Humming Noise199
The TV Narrates the Screen Events in Voice-Over199
Diagnosing TV Operational Issues200
Self Diagnosis200
Cannot Select Signal Information in Self Diagnosis201
Reset Smart Hub201
Reset Picture201
Reset Sound201
Getting Support202
Getting Support through Remote Management202
Finding the Contact Information for Service202
Requesting Service202
Faq203
The TV Screen Does Not Display Properly203
The TV Does Not Turn on208
Network Access Is Not Available218
The Remote Control Does Not Work229
Updating the Software233
Accessibility Guidance239
Learn the Menu Screen239
Using the Remote Control239
Using the Accessibility Menu241
Using the TV with Voice Guide on247
Using the Guide249
Using Schedule Viewing252
Using the Channel List253
Recording254
Using Smart Hub257
Launching the E-Manual259
Using Bixby260

Samsung QN43Q60BAF - Sound Test and Diagnostics

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