4. Alignment and Troubleshooting
4-37
Samsung Electronics
Service Manual
SCX-483x/5x3x series
● Code
C1-1512
● Error message
Not Compatible Toner cartridge.
● Symptom / Cause
Toner cartridge is not compatible.
● Troubleshooting method
1. Print the supply information report. Check information of the toner cartridge.
2. If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
● Code
H1-1210
● Error message
Paper jam in Tray2.
● Symptom / Cause
A paper jam was detected in the feed area of the tray2.
1. Paper was inserted abnormally or was not loaded in the cassette properly
.
2. Pick Up unit has a problem.
● Troubleshooting method
1. Open the Tray2 and remove the jammed paper.
2. If there is any defective part in the pick up unit, replace it.
● Code
H1-1222
● Error message
Pulled Out Tray2 Cassette
● Symptom / Cause
The option tray is not inserted perfectly.
● T
roubleshooting method
1. Remove and re-install the option tray.
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