Troubleshooting_ 237
HDD System
Failure [error
number]:Turn off
then on.
There is a problem in
the hard disk.
Turn the machine off and
back on again. If the
problem persists, call for
service.
ICON device is not
installed. Install
the device.
The image converter
device is not installed.
Install the image
converter device. If it is
already installed, try to
reinstall the image
converter device. If the
problem persists, call for
service.
Input System
Failure [error
number]:Check the
HCF connection.
There is a problem in
the high capacity
feeder.
Open and close the high
capacity feeder, or check
the high capacity feeder
connection with the
machine. If the problem
persists, call for service.
Input System
Failure [error
number]:Pull [tray
number] out and
insert it.
There is a problem in
the tray.
Open and close the tray.
If the problem persists,
call for service.
ITB Unit Failure
[error
number]:Turn off
then on.
There is a problem in
the image transfer belt
unit.
Turn the machine off and
back on again. If the
problem persists, call for
service.
MSOK System
Failure [error
number]:Turn off
then on.
There is a problem in
the engine system.
Turn the machine off and
back on again. If the
problem persists, call for
service.
Network cable is
disconnected.
Check it.
The machine is not
connected with a
network cable.
Connect the machine to
the network with a
network cable.
Option Feed door
is opened. Close it.
The door is not
securely latched.
Close the door until it
locks into place.
Original paper jam
in exit area of
scanner
The originals are
jammed in duplex
automatic document
feeder.
Clear the jam (see
"Original paper jam in exit
area of scanner" on
page 206).
Original paper jam
in front of scanner
The originals are
jammed in duplex
automatic document
feeder.
Clear the jam (see
"Original paper jam in
front of scanner" on
page 201).
Original paper jam
inside of scanner
The originals are
jammed in duplex
automatic document
feeder.
Clear the jam (see
"Original paper jam inside
of scanner" on page 202
or "Original paper jam in
front of scanner duplex
path" on page 204).
Output tray(face
down) is full.
Remove printed
media
The output tray (face
down) is full.
Remove papers from the
output tray (face down),
the machine resumes
printing.
Message Meaning Suggested solutions
Output tray(face
up) is full. Remove
printed media
The output tray (face
up) is full.
Remove papers from the
output tray (face up), the
machine resumes
printing.
Paper is empty in
[tray number].
Load paper.
There is no paper in
the tray.
Load paper in the tray.
Paper is empty in
tray MP. Load
paper.
There is no paper in
the multi-purpose tray.
Load paper in the
multi-purpose tray.
Paper is low in
[tray number].
Load paper.
Running out of paper
in the tray.
Load paper in the tray.
Paper jam after
booklet folding.
Paper has jammed
during booklet
printing.
Clear the jam (see "Paper
jam after booklet folding
(3,250-sheet booklet
finisher only)" on
page 233).
Paper jam around
puncher of finisher
Paper has jammed
during finishing.
Clear the jam (see "Paper
jam around puncher of
finisher" on page 228).
Paper jam at
entrance of
finisher
Paper has jammed
during finishing.
Clear the jam (see "Paper
jam at entrance of
finisher" on page 226).
Paper jam at
entrance of booklet
maker.
Paper has jammed
during booklet
printing.
Clear the jam (see "Paper
jam at entrance of
booklet maker
(3,250-sheet booklet
finisher only)" on
page 228).
Paper jam at
entrance of
finisher bridge
Paper has jammed
during finishing.
Clear the jam (see "Paper
jam inside of finisher
bridge" on page 226 or).
Paper jam at exit of
finisher
Paper has jammed
during finishing.
Clear the jam (see "Paper
jam at finisher’s exit
during ejection to the top
bin" on page 223 or
"Paper jam at finisher’s
exit during ejecting to
main bin" on page 224).
Paper jam at exit of
finisher bridge
Paper has jammed
during finishing.
Clear the jam (see "Paper
jam at entrance of
finisher" on page 226).
Paper Jam at the
bottom of duplex
path
Paper has jammed
during duplex printing.
Clear the jam (see "Paper
jam bottom of duplex
path (Jam Duplex Regi.)"
on page 221).
Paper Jam at the
inside of duplex
path
Paper has jammed
during duplex printing.
Clear the jam (see "Paper
jam at the inside of
duplex path (Jam Duplex
2)" on page 220).
Message Meaning Suggested solutions
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