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Samsung SERIF Series - Common Troubleshooting Scenarios; Remote Control Issues; TV Settings Loss; Intermittent Wi-Fi

Samsung SERIF Series
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The remote control does not work.
 Check if the power indicator on the TV blinks when you press the remote's Power button. If it
does not, replace the remote control's batteries.
 Make sure that the batteries are installed with their poles (+/–) in the correct direction.
 Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.
 If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the

The cable or satellite box remote control doesn’t turn the TV on or off or
adjust the volume.
 Program the cable or satellite box remote control to operate the TV. Refer to the cable or
satellite box user manual for the SAMSUNG TV code.
The TV settings are lost after 5 minutes.
 The TV is in the Store Demo mode. Change the Use Mode in the System Menu to Home Use
(MENU > More > Support > Use Mode > Home Use).
Intermittent Wi-Fi
 Make sure the TV has a network connection (MENU > More > Network > Network Status).
 
 Check the distance between the TV and the Modem/Router. The distance should not exceed

 Reduce interference by turning off or not using wireless devices. Also, verify that there are no
obstacles between the TV and the Modem/Router.

etc.)
Single story Multi story


 
of your new Modem/Router and the TV.
English - 12
SERIF_ZA_BN68-07855U-00_ENG.indb 12 2016-06-10 �� 8:56:55

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