Samsung UE C6000R Series - Page 72

4-4
4. Troubleshooting
Troubleshooting about new functions 
I tried to set up BGM in Media play.
I can select a le but I cannot
congure the Mood settings.
An explanation of
Media play
The BGM shufe and Mood settings are only
available when the Music DB conguration is
complete. Enter the Music category and compelete
the Music DB conguration rst.
I cannot enter Photos, Music or
Movie after running Media play.
An explanation of
Media play
Check if the USB memory contains MP3 or JPEG
les.
Photo thumbnails are not displayed
in the Photo category.
An explanation of
Media play
This may occur when the photo format is not
supported by the TV or the JPEG les do not include
thumbnails.
Video thumbnails are not displayed
in the Movie category.
An explanation of
Media play
A video thumbnail is only displayed when the video
has been played at least once.
The JPEG les on the USB memory
are not in the list.
An explanation of
Media play
Files with a path longer than 256 characters will not
be displayed.
I have connected a digital camera,
but I cannot browse the folders.
An explanation of
Media play
When a device is connected in PTP mode, a
browsing folder is not supported.
I cannot play the currently
highlighted le.
An explanation of
Media play
Check if another le is selected (checked). The
selected le will be played
I want to know about supported
photo color formats.
An explanation of
Media play
The RGB, YUV, YCbCr, CMYK, YCCK, GRAY
formats are supported.
I want to know about the maximum
supported photo resolution.
An explanation of
Media play
The maximum resolution is 15360x8640 pixels.
I want to know about supported
music sampling frequencies.
An explanation of
Media play
Supported frequencies are 8, 11.025, 12, 16, 22.05,
24, 32, 44.1, 48 Khz
I cannot play MP3 les downloaded
from websites. (Paid MP3 download
sites such as Melon)
An explanation of
Media play
Playing DRM les (used to protect content) is not
supported.
I want to know about supported
USB devices.
An explanation of
Media play
The TV only supports devices that do not support the
Mass Storage Class or PTP Class.
Devices are not supported when they are connected
to the TV via a USB hub. Supporting USB devices
that require an additional device driver installation is
not guaranteed.
The supported photo play is slow. An explanation of
Media play
Since the TV does not use caching unlike for a PC,
it make take some time to display a high-resolution
photo.
I cannot play paid MP3 les. An explanation of
Media play
If the MP3 le is a DRM (Copy Protected) le, the le
will not be played.
I cannot play a digital camera that
supports PTP.
An explanation of
Media play
Check the PTP mode of the digital camera.
It will not work in Printer Connection mode.
I cannot use the morning call
function with a digital camera that
supports PTP.
An explanation of
Media play
A morning call cannot be set with a PTP device.
I have changed the device settings
to MSC connection mode after
connecting PTP or during an
operation, but the device is not
recognized.
An explanation of
Media play
Switching the connection mode between MSC and
PTP after a connection is made or during anoperation
is not supported. You can only change the digital
camera connection mode after disconnecting it.
The WLAN does not work. An explanation of
Media play
Equipment other than the WLAN USB stick supplied
by Samsung Electronics (as a bundle) will not work.
The sharer must support IEEE 801.11 g/b. IEEE
801.11 n is supported.