Samsung UN32EH4003 - Troubleshooting Common Issues; Picture and Sound Problems; No Picture;Video and Channel Issues

Prob!em ٥ก ؛ p٥ssíb!e ร0!ฬ
Prob،em Possifa!© Solution
Poor Picture
First, perform the Picture Test and to see if your
TV ¡S displaying the test Image property.
Go to MENU - Support ٠ Self Diagnosis - Picture Test
If the test image Is property displayed, the poor picture
may be caused by the source or signal.
othere
Purple/g٠n rolling horizontal bars and
buzzing noise fr om the TV speakers with
Component cable conn^tion. -
٠ Remove the left and ri ght.audio connections from the set-top-box. If the_buzzing
top-box has a grounding iss٧e. Replace'the Component
video cables with an' HE
ا stops, this indicates that the set-
DMI 00ทกแ101า.
The TV image does not Icjok as good as
it did in the store.
٠ If you have an analog cable/MteltIte box, upgrade to a digital set top box. Use HDMI or component cables
to
deliver HD (high definition) picture quality.
٠ Cable/^tellite subscribers: Tty HD channels fr om
the channel
٠ Air/Cable Antenna connection: Tty HD channels after
ro nning Auto Program.
Many HD channels broadcast up scaled SD (Standard Definition) content. The picture quality of up
scaled SD content is low.
Adjust the Cable/Settop box video output resolution to ใ08٥1 or 720p.
The picture will not display in full screen.
٠ HD channels will have black bars on either side of
the screen when displaying up scaled SD (4:3) contents.
٠ Şlack bars on the top and bottom appear when movies
that have aspect ratios different fr om your TV play
on the
٠ Adjust tlie picture size option on your eternal device
or change the to full screen.
The remote control does not work.
٠ Replace the re mote control's batteries. Make sure you insert them with the clarity (ł/-) corral.
٠ Clean the transmission window located on the top
of the remote control.
٠ Tty pointing the remote dir^ty at the TV fr om 5-6 feet away.
The picture is distorted: macrobl^k
error, small block, dots, pixelizatlon.
Compression of Mdeo contents may cause picture distortion, especially on fast moving pictures such as those In
sport's and action movies.
A weak signal can cause picture distortion. This is not a TV problem.
Mobile phones used close to the TV (within 3.3ft) may
cause noise in the picture on ana!^ and digital ctiannels.
٠ Program the CableSet top The cable/set top box remote control
does not turn the TV on or off, or adjust
the volume.
box remote control to operate the TV. Refer to the Cable/&t top box user manual for
Color is wrong or missing. If you're using a component conn^tion. make sure the
component cables are connoted to the correct jacks.
lncorr«:t or lOose connotions may cause color problems
or a blank scron.
A "Mode Not Support^" message
appears.
٠ Chok the supporto! resolution of the TV and adjust
the external device's output resolution accordingly.
Refer to
re solution settings in this manual.
There is poor color or brightness. Adjust the Picture options in the TV menu, (go to Picture
Mode / Color / Brightness / Sharpness)
Adjust the Energy Saving option in the TV menu, (go
to MENU - Setup - Eco Solution - Energy Saving )
Tty resetting the picture to the default picture settings, (go to MENU - Picture - Picture Reset)
Caption on the TV menu is grey»J out. ٠ You cannot select Caption in the TV menu when watching
content from a device connects via HDMI or
Component.
٠ Caption must be activate on the eternal device.
There is a dotted line on the edge of
the screen.
If the picture size is set to Screen Fit, change it
to 16:9.
Change the cable/satellite box resolution.
There is a plastic smell fr om the TV. ٠ ^าเร smell is normal and will dissipate in a few days.
TV Signal strength is unavailable In the
Self Diagnosis Test menu.
٠ This furiction is only available for digital channels
received through an Antenna / RF / Coax connection.
The picture is black and white.
If you are using an AV composite input, connect the video cable (yellow) to the Green jack of Component Input 1
on the TV.
If connoted to a cable box, please tty to reset it. (Reconnect the AC cord and wait until the cable box
reboots. It
may take up to 2٥ minutes)
^t the output resolution of the cable box to 10801 or 720p.
TV is tilt^ to the ri ght or left side.
٠ Remove the stand base fr om the TV and reassemble It.
When changing channels, the picture
freezes or is diStort^ or delayed.
The Channel menu is grey out
(unavailable).
.The Channel menu is only available when you select
the TV source.
Sound Problems
Perform the Sound Test to confirm that your TV audio
Is property operating,
(go to MENU - Support - Self Diagnosis ٠ Sound Test)
If the audio is OK, the sound problem may be caus^ by the source or signal.
Your settings are lost after 30 minutes or
evety time the TV Is turned off.
٠ If لآ is in the Store Demo mode, ft will reset audio
and picture settings evety 30 minutes. Please change
fr om
Store Demo mode to Home Use mode using the Plug & Play procedure. Press the SoUrcE button to select
ع1؛ئ٧ئ65إ!ل؟ثءلاال9هماةتة?لع£؟الم TV mode,go to
There is no sound or the sound is too
low at mayimiim volume.
Check the volume of the device (Cable/Sat Box. DVD, Blu-ray, etc.) connected to your TV.
You have iritermittent loss of audio or
video.
٠ Ch^k the cable connotions and reconnot them.
٠ Loss of audio or video can be caused by using overly
ri gid or thick cables. Wake sure th؟ cables are flexible
enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 degree connectors.
The picture is good, but there is no
sound.
If you are using an eternal device, chok the device's audio output option Ex. you may need to change your
cable box's audio option to HDMI if the box is connoted to your TV using an HDMI cable.
Reboot the connected device by roonnoting the device's power cable.
You see smalt particles when you lok
closely at the edge of the fr ame of
the TV.
* This is part of the product's design and is not a
defect.
The speakers are making an
inappropriate noise.
Chok the cable connexions. Make sure a vido cable is
not connoted to an audio input.
For Antenna or Cable connotions, check the signal information. A weak signal may cause sound distortion.
Perform the Sound Test as explained above.
POP ^'s internal banner ad) appears
on the screen.
٠ Select Home Use under Plug & Play mode. For details, refer to Plug & Play (Initial Setup).
No Picture, No Video
This τπ LED panel uses a panel consisting of sub pixels
which require sophisticated technology to produce. However, there may
be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
Watch these troubleshooting on video at www.samsung.com/spsn.
Some functions and pictures shown in this manual are available on specific models only.
You can keep your TV in optimum condition by upgrading it with the latest firmware from the Samsung web site (samsung.com
—» Support -» Downloads). To upgrade, download the firmware to your computer, copy the firmware file to a USB memory stick,
insert the USB memory stick into the TV'S USB slot, and then select Support > Software upgrade in the TV'S
menu.
The TV will nof turn on.
Make sure tt ie AC power cord is
Make sure the wall outlet Is wofking.
Tty pressing the POWER button on the TV to make sure the problem is not the re mote.
If the TV turns on, refer to 'Remote control does not
work' below.
and the TV.
The TV turns off automatically. Ensure the Sleep Tmer is set to Off in the Time menu.
If your PC ¡S connoted to the TV, check your PC ^wer
settings.
Make sure the AC power cord Is plugged securely into
the wall outlet and the TV.
len you are watctiing TV connects to an antenna or
cable connection, the TV will turn off after 10-15
minutes
ifthere'Is no signal.
There is no picture/video. Check the cable connections. (Remove and reconnect all cables connoted to the w and external devices).
Set your external device's (Cable/Sat Box. DVD, Blu-ray etc) video outputs to match the connotions to the TV
input. For example, if an eternal device's output is
HDMI, it should be connected to an HDMl input on the
TV.
Make sure your connected devices are powered on.
Be sure to select the correct input source by pressing
the SOURCE button on the remote control.
Reboot
The TV is not re ceiving all channels. Make sure the coaxial cable ¡S connected s^urely.
Run Auto Program to add available channels to the channel
list,
go to MENU^Channel - Auto program then select Auto
and make sure the correct Cable TV signal ty pe is set
in the menu. There are 3 options. (STD. HRC and IRC)
Verify the antenna is positioned correctly.
No Caption on digital channels. Check the Caption Setup menu. Tty changing Caption
Mode Sen/ice 1 to CCI
Some channels may not have caption data.
The picture Is distort«!; macrobl^k,
error, small block, dots, pixelization.
Compression of video contents may cause picture distortion, esp^ially on fast moving pictures such as those in
sport's and action movies.
A weak signal can cause picture distortion, ^is is not a TV problem.