Samsung UN55MU7000 - Continued Troubleshooting; Settings and Wi-Fi Issues; Video App and Remote Support

The
TV
settings
are
lost
after 5
minutes.
•
The
TV
is
in
the
Retail
Mode.
Change
the
Usage
Mode
in
the
System
Manager
Menu
to
Home
Mode
(fi)
>
®
Settings>
General>
System
Manager>
Usage
Mode>
Home
Mode).
Intermittent
Wi-Fi
•
Make
sure
the
TV
has
a network connection
(fi) >®Settings>
General>
Network>
Network
Status).
•
Make
sure the Wi-Fi password
is
entered correctly.
•
Check
the distance between the
TV
and
the Modem/Router.
The
distance should not ex
ceed
50ft
(15.2
m)
.
•
Reduce
interference
by
not
using
or turning
off
wireless
devices
.
Also,
verify that there
are
no
obstacles
between the
TV
and
the Modem/Router.
(The
Wi-Fi
strength
can
be
decreased
by
appliances, cordless
phones,
stone walls/fireplaces, etc.)
Single
story
0
Wire
l
ess
router
8
Wireless repeater
'.
' i'
iPi
r
ltll i
o
..
!
:~a
.
,..
.
• Contact
your
ISP
and
ask
them to reset your network circuit to re-register the
Mac
addresses
of your new
Modem
/ Router
and
the
TV.
Video
App
problems
(Youtube
etc)
•
Change
the
DNS
to 8.8.8.8. Se
lectfi)
>®Settings>
General
>
Network>
Network
Status
>
IPSettings
>
DNS
Setting
>
Enter
manually>
DNS
Server
>
enter
8.8
.8.8
>OK
.
•
Reset
by
selecting
fi)
>@Settings >
Support>
Self
Diagnosis>
Reset
Smart
Hub
.
What
is
Remote
Support?
Samsung
Remote Support service offers
you
one-on-one support with a
Samsung
Technician who
can
remotely:
•
Diagnose
your
TV
•
Adjust the
TV
settings for
you
•
Perform a factory reset
on
your
TV
•
Ins
ta
ll
re
commend
ed
firmwa
re
updat
es
How
does
Remote
Support
work?
You
can
ea
sily
have
a
Samsung
Te
ch service your
TV
remotely:
1.
Call
the
Samsung
Contact
Center
and
ask
for remote support.
2.
Op
en
the
menu
on
your
TV
and
go
to t
he
Support
se
ction.
3.
Sel
ec
t
Remote
Management
,
then r
ea
d a
nd
ag
ree
to the
se
rvi
ce
agree
me
nt
s.
Wh
en the
P
IN
scr
ee
n a
pp
ear
s,
provide the
PIN
number to the agent.
4.
The
a
gen
t will then a
cc
ess
your
TV.
English -
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