FAQ
"Memory is full. Connect PC to delete more than 20M
contents." error message appears on SanDisk Clip
Sport/Jam
I get a message "Memory full". I connect the PC to delete more than 20M content and I get an
error message on my SanDisk Clip Sport / Jam / Voice? What should I do?
There are two possible reasons for this: Capacity issue or FAT corruption
Solution 1 - capacity Issue
This error occurs when a Sansa player is almost filled to capacity. A Sansa player can not be
filled to full capacity. (you can not put 4GB of songs in a reader 4GB)
You will need additional capacity to create and maintain a "database".
A database contains all information (such as playlists, recordings, song information, etc.) The
greater the number of songs, the greater becomes the database .
To resolve the capacity issue , please delete some content on the Sansa player using a PC. If
you have just moved a few songs, try to delete some
STEP 1 - Eliminate about 20-25 MB of files from your player
1. Please check METHODE 2 of answer ID 41 on how to delete files on your Sansa player
using a PC.
Solution 2 - corruption in FAT partition data.
This error also occurs when there is a corruption of the file system on the Sansa player.
To solve this problem, you need to format the drive and then upload the content. You can format
using Windows Explorer, the Windows Device Manager or the Mac Disk Utility.
Format using Windows Disk Manager
Format using Mac Disk Utilities
NOTE: Formatting will delete all files in the device. Your data (music, photos etc) is NOT
recoverable.
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