Error Message Possible Cause Troubleshooting
No response from the garage
door operator.
1. There is no power.
2. Plug not inserted.
1. Check the voltage at the socket of the door
operator.
2. Carefully open the cover of the motor and
check whether all cables are connected.
System learning will not start.
Photocell connected incorrectly
or is
not recognized by the motor.
1. Check the connection of the photocell.
2. Adjust the photocell correctly.
Automatic closing cannot be set.
Photocell not connected.
Connect the photocell. This function is only
possible with a connected photocell.
Opener opens and closes by
itself.
Interference pulse / mounting next to
the power line.
The motor must not be installed in the immediate
vicinity of a power line (electrostatic charging).
Opener does not work.
End position open or closed set
incorrectly.
Reset the end positions as described in the
instructions.
Garage door only opens.
Garage door does not close.
When using a photocell or when
activating the photocell function
without a connected photocell.
1. Check the photocell and make sure that no
obstacle interferes with it.
2. Deactivate the photocell function if no
photocell is installed. To do this, follow the
instructions.
Garage door automatically
moves back 15-40 cm instead of
closing completely.
Automatic safety return. Because of
an old and incorrectly set garage
door. Door not balanced or springs
old, weak or defective.
1. Check the springs in every door position
2. Reset the end positions.
3. Increase the power for automatic reversal.
Remote control does not work.
1. Battery is empty.
2. Interference source in the area.
1. Replace the battery.
2. Remove all sources of interference in the
area (e.g. baby monitors, etc.).
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