Return of Parts
SCIFIT is committed to continual improvement in the equipment we market. In order to meet
this commitment, the rapid return of defective parts is essential. The examination of the parts by
our engineering department leads to changes that insure the same problem does not re-occur.
Thank you in advance for your assistance!
When requested by SCIFIT, defective parts must be returned to the SCIFIT factory within 20 days
of receipt of replacement part. SCIFIT reserves the right to invoice buyer and collect for parts
where SCIFIT has requested the parts be returned and buyer has refused to do so.
Pleasefollowthesethreeeasystepsforreturningparts.
Step 1
Keep the box and packing material in which the new parts arrived.
Step 2
A prepaid return label will be in the parts box for only those parts that need to be returned. If no
prepaid return label is enclosed contact SCIFIT product support at
• Phone: +1 (918) 359 - 2040
• Toll Free: +1 (800) 745 -1373
• Email: Service@SCIFIT.com
When ALL of the parts are received and inspected at the factory, a credit will be issued for the
original parts invoiced. Attention service companies – Labor invoices will NOT be paid until the
defective parts are returned to the factory.
Step 3
Wrap the defective part, place it in the box and afx the return label for a safe return.
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Service Labor
Where applicable, the SCIFIT product support personnel will arrange a local eld service
technician to provide eld support. Every effort will be made to schedule service during 48
business hours (8 hours per business day) following notication of a problem or as soon as
repair parts are available to the eld service technician. Where possible, parts will be supplied in
advance of the eld service technicians so that the product is repaired with one call.
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Purchased Parts
All purchased parts will carry a 12 month warranty. Refer to purchased parts shipments and
installation for more information.
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This Limited Commercial Warranty supersedes the Limited Commercial Warranty printed in the
“Owner’s Operation Manual” for all SCIFIT Systems, Inc. products.
If you have questions or require additional information, please contact SCIFIT Systems, Inc. at:
• Phone: +1 (918) 359 - 2040
• Toll Free: +1 (800) 745 - 1373
• Email: Service@SCIFIT.com
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