Charging the high-voltage battery
The charging process is not possible or has
been paused
The charging process indicator located next to
the charging socket lights up red.
Before visiting a specialist workshop, you can
try the following solutions:
●
Plug the charging cable back in.
●
Check that the charging connector is plug-
ged in correctly.
●
Check if a fault is displayed on the charging
station or, depending on the equipment, on the
charging cable protection device.
If the fault cannot be rectified, contact a spe-
cialist workshop immediately.
The charging cable protection device dis-
connects
If electrical devices with a separate electrical
connection, e.g. a cool box, are used in the
vehicle at the same time, the self-test of the
protective device may detect a fault.
●
Please note the order! First connect the
charging cable to the external power supply
and then to the charging socket.
The charging time varies
During the direct current (DC) charging proc-
ess, the charging current is reduced automat-
ically to preventing the high-voltage battery
from overheating.
After several fast charging processes in a row,
the charging time is temporarily extended.
WARNING
High-voltage components, including the bat-
tery and high-voltage cables, may be live
and damaged. The high voltage system volt-
age is dangerous and can cause burns, other
injuries and fatal electric shocks.
●
Do not touch the high voltage components!
Emergency release of the charging
connector
Valid for: hybrid vehicles
Fig.63 Between the left wing panel and
the engine bonnet hinge: Charging connector
manual release mechanism puller.
Unlocking the charging connector
Prerequisites:
●
The charging connector is plugged in cor-
rectly.
●
The vehicle is unlocked.
●
The charging process has ended or has
paused ›››page80.
●
When charging with alternating current
(AC), the setting Release connector automat-
ically is activated in the infotainment system.
›››page88.
The manual release mechanism must be used if
these prerequisites are met and it is still impos-
sible to unplug the charging connector ›››
Emergency electrical release of the charg-
ing connector
To avoid having to perform a manual emer-
gency release, try releasing the charging con-
nector electronically using the vehicle’s central
locking.
●
Unlock the vehicle three times in a row.
●
Unplug the charging connector.
Manual release of the charging connector
The puller for the manual release mechanism
is on the left hand side of the engine compart-
ment, above the charging socket ›››Fig.63.