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Seat ROADSIDE ASSISTANCE User Manual

Seat ROADSIDE ASSISTANCE
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TECHNOLOGY TO ENJOY
SEAT
ROADSIDE ASSISTANCE
Handbook
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Seat ROADSIDE ASSISTANCE Specifications

General IconGeneral
BrandSeat
ModelROADSIDE ASSISTANCE
CategoryAutomobile
LanguageEnglish

Summary

SEAT Roadside Assistance

Introduction to Assistance

Explains the purpose and availability of SEAT Roadside Assistance.

Traffic Information Services

Highways Agency Traffic Updates

Details on accessing live traffic information via website, app, and phone.

Motorway Changes and Signals

Motorway Types Explained

Explanation of controlled, hard shoulder, and all lane running motorways.

Electronic Signal Meanings

Explains blank signals, speed limits, and directional arrows on motorways.

Additional Motorway Signals

Red X and Red Cross Signals

Explains the meaning of Red X and Red Cross signals on smart motorways.

SEAT Roadside Assistance Services

Basic Assistance (Roadside & Home)

Details on repair or recovery at the roadside or at home.

Recovery and Accident Services

Covers vehicle recovery after failed roadside repair and accident recovery.

Onward Travel Options

Outlines car hire, hotel, and alternative transport for stranded drivers.

Further Assistance and European Cover

Storage, Messages, and Caravan/Trailer Support

Covers vehicle storage, message relay, and assistance for towing.

European Assistance Details

Details services provided and contact information for European assistance.

Pre-Travel Checklist and Extra Services

UK Departure Checklist

Lists essential documents and preparations for leaving the UK.

Accident Assistance and Legal Helpline

Explains accident assistance helpline and legal advice services.

Obtaining Assistance

UK Assistance Steps

Step-by-step guide on how to get help within the United Kingdom.

Assistance Abroad Steps

Guide for obtaining assistance when travelling outside the United Kingdom.

International Breakdown Specifics

French Motorway Breakdowns

Special instructions for breakdowns on French motorways.

Mobile and Phone Call Costs

Information regarding costs for telephone calls made during assistance.

European Motoring Requirements

Driving Requirements Table (Europe)

Details required documents and equipment for driving in various European countries.

Glossary of Terms

Key Definitions

Explains important terms like Accident, Breakdown, European Territory, and Vehicle.

Defining Vehicle and User

Vehicle and Agency Definitions

Defines terms like Vehicle, Vehicle Licensing Agency, and We/Our/Us.

Service in the United Kingdom

UK Roadside Assistance

Explains the process and coverage for roadside assistance within the UK.

UK Recovery Services

UK Vehicle Recovery Details

Details the vehicle recovery process, limitations, and exclusions within the UK.

At Home Assistance

Home Assistance Details

Explains the features, limitations, and exclusions of assistance provided at home.

Onward Travel Support

Journey Continuation Options

Outlines options like car hire, accommodation, and alternative transport after a breakdown.

Key Issues and Accident Management

Lost or Broken Keys Assistance

Details assistance provided for lost, broken, or locked-in vehicle keys.

Accident Management Services

Explains advice, claim forms, and liability assessment for accidents.

Accident Management: Legal and Injury

Legal Advice and Injury Claims

Information on legal advice, replacement vehicles, and personal injury claims.

Accident Management Terms

Accident Management Conditions

Outlines the terms and conditions for accident management services.

Service Whilst Abroad

Assistance in European Territories

Details available services and limitations for breakdowns in European Territories.

European Journey Continuation

Journey Continuation Options Abroad

Details on additional accommodation and journey continuation expenses abroad.

Vehicle Repatriation and Collection

Repatriation to the UK

Explains the process and conditions for repatriating a vehicle to the UK.

Collecting Repaired Vehicle Abroad

Covers costs for collecting a repaired vehicle from abroad.

International Service Exclusions

Services Not Covered Abroad

Lists services not covered for international assistance, like first-class rail.

Urgent Messages and Replacement Driver

Details urgent message relay and replacement driver services.

Requirements and Limitations

Credit Card and Caravan/Trailer Rules

Details credit card requirements and rules for caravans and trailers.

Unforeseen Events and Taxi Bookings

Covers liability for unforeseeable events and taxi booking procedures.

Contractors and Service Specifics

Contractors and UK Battery Issues

Information about SEAT's contractors and battery-related assistance in the UK.

International Insurance and Hire Cars

Advice on motor insurance abroad and information on self-drive hire cars.

Hire Car Procedures and Repayments

Hire Car Terms and Conditions

Details terms for hire cars, including age, license, and credit card requirements.

Repayment of Credit and Spares Dispatch

Explains repayment of costs and the process for dispatching spare parts.

Exclusions from Service

General Exclusions

Covers items not included, such as motor sport, damage, and specific events.

Specific Exclusions and Vehicle Limits

Vehicle Condition and Licensing Exclusions

Details exclusions related to vehicle condition, licensing, fuel, and vehicle specifications.

Further Exclusions and Site Restrictions

Roadworthiness and Police Attendance Exclusions

Lists exclusions related to vehicle roadworthiness, private property, and police attendance.

European Claims Procedure

Claiming for European Services

Outlines the process for making claims for assistance received in Europe.

Claim Receipts and Requirements

Keeping Original Receipts for Claims

Emphasizes the need for original receipts for claim reimbursement.

Customer Care and Complaints

How to Make a Complaint

Provides contact information and procedures for handling complaints.

Personal Data Usage

How Your Information is Used

Explains how personal information is shared and used for services and marketing.

Data Sharing and Security

Data Sharing and Fraud Prevention

Information on data sharing, fraud prevention, and identity verification.

Service Policies and Complaint Process

Service Refusal and Complaint Handling

Policies on refusing service and the complaint resolution process.

Change of Ownership or Details

Update Vehicle and Personal Information

Form to notify SEAT UK of changes in vehicle ownership or personal details.

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