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Your Dreamcast may not require repair service in cases such as those described below. Before
contacting Sega’s Technical Support, please go over the checks below.
Dreamcast
Troubleshoo ting
Power supply
Operation
Problem
The Dreamcast is so
hot you cannot
touch it.
What to check
• Are the air holes blocked?
Is the Dreamcast set at an angle?
Is it set close to anything that
radiates heat?
Is air blowing out of the fan vent?
What to do
• Set the Dreamcast in an approved
location, then turn off the power and
unplug the power cable from the outlet.
Next, leave the Dreamcast idle until it
cools down. If no air is coming out of
the fan vent, do not use the Dreamcast.
Contact Sega’s Technical Support at
www.sega.com or 1-800-USA-SEGA.
Reference page
p.2, 3
Problem
The date and time
setting screen is
displayed each time
the power is turned
on.
The Dreamcast does
not turn on when the
POWER button is
pressed.
What to check
• Is this the first time you have used
the Dreamcast since purchasing it,
or the first time after an extended
period of not using it?
• Is the power cable properly
connected?
• Are you using a Sega authorized
power cable?
What to do
• The rechargeable battery has lost its
charge. Connect the Dreamcast to an
outlet and turn on the power. Charge
the rechargeable battery for at least
two hours.
* If the date and time setting screen is
still displayed after the rechargeable
battery has been charged, contact
Sega’s Technical Support at
www.sega.com or 1-800-USA-SEGA
• Securely plug the power cable into
the Dreamcast and the outlet.
• Only use a Sega authorized power
cable.
Reference page
p.10
p.6
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Problem
The game does not
start when a disc is
inserted.
The controller does
not work.
What to check
• Is the disc properly seated?
• Are there any fingerprints or dirt on
the disc?
• Is the lens inside the disc door dirty?
• Is the type of disc suitable for your
Dreamcast?
• Is auto start set to OFF?
• Does the same problem occur with
other Dreamcast discs?
• Is the disc scratched?
• Is the controller properly connected
to a control port on the Dreamcast?
• If peripheral equipment is
connected to a controller expansion
socket on the controller, is it
properly connected?
• Are you touching the Analog
Thumb Pad, Trigger L or Trigger R
on the controller when you turn the
power on?
• Is the peripheral Sega authorized?
What to do
• Securely seat the disc in place with the
label side up.
• Clean the underside of the disc with a
store-bought CD cleaner or similar
cleaner.
• Contact Sega’s Technical Support at
www.sega.com or 1-800-USA-SEGA.
• Use Dreamcast-only software discs that
bear the mark.
• Set auto start to ON.
• Contact Sega’s Technical Support at
www.sega.com or 1-800-USA-SEGA.
• Contact Sega’s Technical Support at
www.sega.com or 1-800-USA-SEGA.
•
Properly connect the controller to a
control port before turning on the power.
• Properly connect the peripheral
equipment after reading the operating
manual for the peripheral equipment.
• Turn off the power, then turn it back on
without touching the Analog Thumb
Pad, Trigger L or Trigger R.
• Only use Sega authorized Dreamcast
peripherals.
Reference page
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(Note)
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