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Warranty
No warranty will be granted without the original receipt, gift receipt or copy there of.
E&E CO.Ltd. MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, NOT OTHERWISE SPECIFIED HERE IN:
To Obtain Warranty Service
For any questions you may have about your warming product, please contact E&E CO. Ltd. custom-
er service at 1-866-456-8852. If you have recently purchased this item, within the last 30 days, please
return the item to the original place of purchase for a full refund or exchange.
If instructed to return your product for repair or replacement by our customer service department,
attach a tag to the product (do not use pins) that includes your name, address and daytime tele-
phone number. Please include a copy of the original sales receipt. Carefully package (clean and
pet-hair free) the product. Use UPS or parcel post, with shipping and insurance prepaid. Ship the
product only to the address provided by Customer Service, NOT the address listed above.
E&E Co. Ltd.
45875 Northport Loop East
Fremont, CA 94538
E&E CO. Ltd. warrants that for a period stated below from the date of purchase, this product will be
free from defects in material and workmanship. This warming product manufactured by E&E CO.
Ltd. will carry a THREE year limited warranty. E&E CO. Ltd., at its option, will repair this product or
any component of the product found to be defective during the warranty period. Replacement will
be made with a new or remanufactured product or component. If the product is no longer available,
replacement may be made with a similar product of equal or greater value. This is your exclusive
warranty. This warranty is valid for the original retail purchaser from the date of initial retail pur-
chase and is not transferable. Keep the original sales receipt. Proof of purchase is required to obtain
warranty performance. E&E CO. Ltd., or any retail stores selling the E&E CO. Ltd. products do not
have the right to alter, modify, or any way change the terms and conditions of this warranty.
This warranty does not cover normal wear of parts or damage resulting from any of the following
negligent use or misuse of the product: use on improper voltage; or current, or use contrary to the
operating instructions, disassembly, repair or alteration by anyone other than E&E CO. Ltd. Further,
the warranty does not cover Acts of God, or Nature, such as fire, flood, hurricanes and tornadoes.
E&E CO. Ltd. shall not be liable for any incidental or consequential damages caused by the breach
of any express or implied warranty. Except to the extent prohibited by applicable law, any implied
warranty of merchantability or fitness for a particular purpose is limited in duration to the duration of
the above warranty. Some states, provinces or jurisdictions do not allow the exclusion or limitation
of incidental or consequential damages or limitations on how long an implied warranty lasts, so the
above limitations or exclusion may not apply to you. This warranty gives you specific legal rights,
and you may also have other rights that vary from state to state or province to province.
Problem
The Product does not produce
enough heat or does not work.
This heating product
provides safe heat and
protects the consumers’ skin
within a temperature range
based on Intemational safety
standards, which helps avoid
low temperature burns.
Therefore, the temperature
setting is for keeping warm
instead of getting hot.
If you don’t feel warm, you
can fold the product and test
it for 30 minutes to see
whether it works or not (But
please make sure the product
is placed flat without being
folded for normal use). If you
still can’t feel the heat after
the test, please contact the
customer service.
The Product does not work
upon arrival.
There may be a product
malfunction.
When you open the product,
take it out from the packing
and place it flat {do not fold).
Check to insure the coupler
and main power plug have
been connected properly,
then switch the power on to
check whether the product
works normally or not. If the
product does not work
normally, please contact our
customer service.
Cause Solution
Q&A
The product does not heat
evenly.
The product may be folded or
the internal heating wire may
have been coiled during use;
Place the Throw flat when in
use. The temperature of the
Throw were the human body
is touching the heating zones
will be higher than the areas
not being touched.
This is normal.
The product no longer works
after being used for a period
of time.
If the above suggestions do not solve the problems, there may be a malfunction in the product
which caused the permanent safety function to activate. In this case, please contact our
customer service.
The product may have been
used or washed improperly.
Or there may be a product
malfunction.
Please contact our customer
service.
MAINTENANCE
1. Store the product only after it is completely cool and dry. Store in an airy, dry environment
2. Make sure the product is completely cool before folding or the internal wire may be damaged.
3. Loop the cord loosely.
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