MX3500N SELF DIAG AND TROUBLE CODE 8 – 8
A0-12 IF version discrepancy (CTL-SCU)
A0-20 Machine level error (CTL detection)
A0-21 Machine level error (PCU detection)
A0-22 Machine level error (SCU detection)
CE-00 Communication error other than CE-
01 – 08
CE-01 Network controller trouble
CE-02 Not-specified mail/FTP server error
CE-03 Communication error in image send
CE-04 FTP server account name or authenti-
cation password input error
Trouble content Combination error between CTL and SCU
Section MFP
Case 1 Cause Combination error between CTL and SCU
Check
and
remedy
Check the firmware combination between CTL and
SCU.
Trouble content Combination error between the machine production/
remodeling and the firmware
Section MFP
Case 1 Cause Combination error between the machine production/
remodeling and the firmware
Check
and
remedy
Check the combination between the machine
production/remodeling and the firmware.
Trouble content Combination error between the machine production/
remodeling and the firmware
Section PCU
Case 1 Cause Combination error between the machine production/
remodeling and the firmware
Check
and
remedy
Check the combination between the machine
production/remodeling and the firmware.
Trouble content Combination error between the machine production/
remodeling and the firmware
Section Scanner
Case 1 Cause Combination error between the machine production/
remodeling and the firmware
Check
and
remedy
Check the combination between the machine
production/remodeling and the firmware.
Trouble content Another communication error occurs.
Section MFP
Case 1 Cause Network cable connection trouble
Check
and
remedy
Check to insure that the network cable is securely
connected.
Trouble content Network controller and its peripheral circuit trouble
Section MFP
Case 1 Cause Network controller and its peripheral circuit trouble
Check
and
remedy
1) Check the network controller and its peripheral
circuit.
2) Output the NIC Config Page and check the NIC
version.
3) Replace the MFPcnt PWB.
Trouble content The specified mail server, FTP server, and SMB
server are not found
Section MFP
Case 1 Cause Network cable connection trouble
Check
and
remedy
Check to insure that the network cable is securely
connected.
Case 2 Cause Network setup trouble
Check
and
remedy
1) Check that the connected network supports TCP/
IP protocol.
2) Check from Web page that the Primary/
Secondary E-mail Server Address or the FTP
server/Desktop PC/SMB server address as the
destination is properly set.
3) When the above address is described with the
Hostname, check that the DNS server is properly
set or not.
Case 3 Cause SMTP server/FTP server/NST/SMB server trouble
Check
and
remedy
Check the SMTP server/FTP server/NST/SMB server
for any trouble.
Trouble content The specified server does not respond during image
send.
Section MFP
Case 1 Cause Network cable connection trouble
Check
and
remedy
Check to insure that the network cable is securely
connected.
Case 2 Cause SMTP server/FTP server/NST/SMB server trouble
Check
and
remedy
Check the SMTP server/FTP server/NST/SMB server
for any trouble.
Trouble content The entered FTP server account name or the
authentication password is invalid.
The entered SMB server log-in name or the password
is invalid.
Section MFP
Case 1 Cause Network cable connection trouble
Check
and
remedy
Check to insure that the network cable is securely
connected.
Case 2 Cause The FTP server account name registered as the
destination or the password for the account is
incorrect.
Check
and
remedy
Check to insure that the FTP server account name
registered as the destination or the password for the
account is correct.
Case 3 Cause The SMB server account name registered as the
destination or the password for the account is
incorrect.
Check
and
remedy
Check to insure that the SMB server account name
registered as the destination or the password for the
account is correct.
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