The Sensor is not
sticking to the
skin.
The site is not free of dirt,
oil, hair, or sweat
1. Remove the Sensor.
2. Clean the site with a plain soap
and water and then clean with an
alcohol wipe. Wait for the alcohol
to dry before applying the Sensor.
3. Apply a new sensor following the
instructions in section 3.1 Appling
Your Sensor and section 3.2
Starting Your Sensor. Consider
shaving the site, avoiding the use of
lotions prior to insertion, and
applying a new Sensor to the non-
dominant arm.
Skin irritation at
the sensor
application site.
Seams or other
constrictive clothing or
accessories causing
friction at the site.
Ensure that nothing rubs on the site.
You may be sensitive to
the adhesive material.
If the irritation is where the
adhesive touches the skin, contact
your professional healthcare team
to identify the best solution.
Glucose reading is
not updating.
The phone is not held
close enough to the
Sensor.
Make sure the phone is within 6
meters (20 feet) of the Sensor and
try pairing the Sensor to get a
glucose reading.
The Sensor is too hot or
too cold.
Move to a location where the
temperature is between 5°C (41℉)
and 40°C (104℉) and pair the
Sensor again in a few minutes.
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