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Amy GrayAug 13, 2025
How to reboot Sicunet IP Access Controllers?
- CChristopher SmithAug 13, 2025
To perform a hardware reboot on the Sicunet IP Access Controllers, momentarily press the controller's Reboot push button.
How to reboot Sicunet IP Access Controllers?
To perform a hardware reboot on the Sicunet IP Access Controllers, momentarily press the controller's Reboot push button.
What to do if there is no network communications with Sicunet IP Access Controllers?
If you're experiencing network communication issues with your Sicunet IP Access Controllers: * First, check the network cabling at both the controller and the router or switch. If the Ethernet LAN LEDs are off or solid, there's no physical connection. * Next, ensure the IP address, Gateway, Subnet, and DNS address are correctly configured for your network. * Also, verify that firewall rules or port restrictions aren't blocking network access to the controller. * You can directly connect a programming PC to the controller to check Ethernet communications. You may need to reset the IP address of the controller.
How to reset IP address of Sicunet IP Access Controllers to factory default?
To reset the IP address on Sicunet IP Access Controllers to the factory default, press and hold the IP Default push button on the controller for 20 seconds. The controller will reboot and set the IP address to 192.168.0.250. It will take approximately 1 minute for the controller to reboot, after which the UI can be accessed. The controller's IP address can then be changed from the UI.
How to restore factory defaults to Sicunet IP Access Controllers?
To restore factory defaults on a Sicunet IP Access Controllers, press and hold the Factory Default push button on the controller for 20 seconds. The controller will reboot with the factory defaults, including the default IP address. It will take approximately 1 minute for the controller to reboot, and the UI can be accessed afterward. After installing the license key, the controller can be reconfigured from the UI.
What to do if Sicunet IP Access Controllers power up but don't respond to card reader inputs?
If your Sicunet IP Access Controllers power up but don't respond to card reader inputs: * Verify that the card and the card reader are compatible. * Measure the power at the reader connection. If there's no voltage, the reader fuse may be blown or overloaded. Disconnect the reader wiring and check for proper voltage. * Check the wiring to the reader. Disconnect the field wires to the reader and directly wire a reader to the controller. If the reader works, the field wiring may be faulty.
How to obtain a license key for unlicensed Sicunet IP Access Controllers?
To obtain a license key for unlicensed Sicunet IP Access Controllers, you will need the controller's MAC address. This is printed on the controller or can be found on the license page after logging in to the UI. Then, visit the License On Demand web server to obtain the license key.
Why can't I obtain a license key after first login to Sicunet IP Access Controllers?
If you cannot obtain a license key after your first login to Sicunet IP Access Controllers, it may be because the controller needs access to the Internet to retrieve a license key. If an Internet connection is not available, the license key can be retrieved directly from the License On Demand web server.
What to do if Sicunet IP Access Controllers do not power up?
If your Sicunet IP Access Controllers are not powering up, consider the following: * Check the AC outlet's voltage used to power the controller. * If using a Fire Cutout, check its status to see if the power has been deactivated. * Inspect the wiring from the power supply to the controller. * For systems using a Power Module, check for +12 VDC at the Power Input Connector. If it's not present, the internal power supply may be damaged and need replacement. * Check for +12 VDC at the Power Connector for the Controller. If present but the red LEDs are off, the input fuse may be blown (this fuse is not field replaceable). * If the measured voltage is less than 11 VDC, the system may be overloaded. Try disconnecting all readers, door, and AUX outputs to see if the controller powers...
Contains copyright, equipment approvals, and installation notices.
Provides a general introduction to access control and the Neptune system.
Details general specifications and model-specific data for 2 & 4 door systems.
A step-by-step guide for installing the 2 & 4 door access control system.
Instructions on selecting a suitable location and mounting the controller enclosure.
Explains system power, tamper switches, and power fault detection mechanisms.
Covers battery connection, warnings, and power module connector details.
Details output voltage configuration and standby time estimation.
Identifies controller components and configures input states for various inputs.
Provides wiring instructions for readers, door locks, and auxiliary devices.
Guidelines for wiring outputs and connecting fail-safe/fail-secure door strikes.
Steps to expand a 2-door controller to a 4-door system.
Covers 1-door system specs, installation checklist, and location advice.
Details wiring for outputs and power input specific to 1-door systems.
Steps for connecting the controller to a network and configuring its IP address.
Procedures for setting up client controllers and linking them to the server.
Overview of programming the controller via web interface and wizard.
Solutions for common issues like power, network, and reader connectivity problems.
Guidance on obtaining license keys and restoring factory default settings.
Recommendations for system testing, maintenance, and ordering replacement parts.
Contact details for Sicunet Inc. and technical support services.
General| Brand | Sicunet |
|---|---|
| Model | Neptune Series |
| Category | IP Access Controllers |
| Language | English |