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MHS400 smart Installation and operating instructions
05.2017
16. Rectification of malfunctions
In case of a malfunction, do not open the device or try to repair it under any circumstances.
If the problem is not listed in the table below, please contact your window specialist or SIEGENIA directly: Tel. +49 271
3931-0
16.1 MHS400 smart
Description of prob-
lem
LED Possible cause Proposed solution
MHS400 smart not
functioning
Off No power supply Check power supply
Off Infrared remote control not taught in
See operating instructions – infrared
remote control
Flashes red MHS400 smart not initialised
Perform reference run
(see page 38 and 43)
Flashes
2x green – 3x
red
Overheating
Wait until drive cools and LED stops
flashing
Flashes
red/green
System test failed
Disconnect the voltage for at least
10 seconds, then start reference
and calibration run (see pages
38 and 43) (if the problem
reoccurs, contact Service)
MHS400 smart aborts
closing/opening and moves
in opposite direction for 4
seconds
Off
Obstacle is blocking the sliding path
of the lift & slide sash
Remove obstacle and
operate MHS400 smart again
MHS400 smart does not
respond to smartphones/
tablets
–
No WLAN connection to the router
of the home network
Restart WLAN router of the home
network
–
No WLAN connection to the
smartphone/tablet
Restart smartphone/tablet
–
No WLAN connection to the
MHS400 smart
Reset MHS400 smart:
1. Press and release “PROG” button
3 times in succession.
2. Hold “PROG” button once (for
approx. 4 seconds) directly on
the connection
3. Lift & slide sash closes
The module will then return to the
default setting.
16.2 SIEGENIA Comfort App
You will find detailed operating information as well as information on how to rectify disturbances on the SIEGENIA Smartho-
me Internet page.
https//smarthome.siegenia.com
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