9410 series Maintenance
5. Review the remote display firmware upgrade details stored in the meter’s event log
to confirm that the upload was successful.
Related Topics
• Accessing your meter’s FTP server
• Remote display troubleshooting icons
• Event log overview
Troubleshooting
Technical assistance
Visit www.usa.siemens.com/pds for support and assistance with lost passwords or
other technical problems with the meter.
Make sure you include your meter’s model, serial number and firmware version in your
email or have it readily available if calling Technical Support.
Option module troubleshooting
Your meter’s option modules operate sequentially; if one module is non-functional all
downstream modules may be affected.
If your meter cannot communicate with an option module, by default it cycles power to
that module and all downstream modules, making multiple attempts to communicate.
After the maximum number of communication attempts has been exceeded the meter
will remove power to that module and all downstream modules.
When troubleshooting option modules, attach each option module directly to the meter
and verify its operation. If each option module operates when directly connected, use
combinations of modules or known good modules to help identify the issue.
Events related to option module initialization and operation are stored in your meter’s
onboard event log. Perform an option bus reset to restart the option bus and re-
initialize the option modules attached to your meter.
Information about your option module’s type, serial number, firmware version and
present status is available in the Factory and Diagnostics modules.
See the ION Reference, available from www.usa.siemens.com/pds, for more
information about the Factory and Diagnostics modules.
88 7EN05-0336-01
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