Orange Care
Life’s difficult enough, without having to
worry about the expense and hassle of
replacing your phone.
With Orange Care you get:
■ Worldwide cover against loss, theft,
accidental or malicious damage and
handset breakdown.
■ A replacement phone of the same
model despatched within 24 hours of
our acceptance of your claim, to any
UK address.
■ The same number and the same service
on your replacement Orange phone that
you enjoyed on your old one, so you’re
never out of touch for long.
■ Great value cover at up to £5 per month.
To get Orange Care call 158 free from your
Orange phone.
Your Plan customers must purchase Care
separately, from as little as £5 per month.
Note: Orange Care includes insurance and
warranty which is subject to terms and
conditions and exclusions as stated in
chapter 13.
To find out if you are covered by Orange
Care or for more information call 158 free
from your Orange phone.
Protecting your phone
Accidents happen – which is why we offer
Orange Care. However, we do ask that
you take good care of your phone and
follow just a few basic steps to help protect
your phone:
■ Don’t leave your phone unattended in a
public place.
■ Don’t leave your phone in a vehicle.
If this can’t be avoided, please make
sure it’s locked in the boot or locked in
the glove compartment.
■ Never loan your phone to someone else.
How to claim:
■ Report the loss, theft or damage to
Orange as soon as possible.
10 - ensure your phone is secure
10.1
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