Dependencies/Limitations
Subject Dependency/Limitation
Call forwarding - no answer If all agents have left the group, a call forwarding - no answer
operation is performed.
Configuration options
This feature does not have to be explicitly configured.
Performing Feature Check
Check the feature for error-free functioning as follows:
Step Action
1. Leave the group using the procedure.
2. Any calls for the UCD group are no longer signalled at this extension.
7.2.16 Wrap-up
Definition
This feature enables an agent to temporarily prevent calls from being assigned to his workstation. This
allows him to leave the UCD group. Calls to the UCD group will then skip this agent until he
deactivates this feature.
In addition, the agent can activate an automatic wrap-up time. In this case, the agent is automatically
removed from the UCD group for a certain period of time each time he processes a call.
Model-Specific Data
Subject OfficePro OfficeCom OfficePoint OfficeOne
Feature available in x x _ _
HW requirements - - - -
SW requirements As of Rel. 1.0 As of Rel. 1.0 _ _
Dependencies/Limitations
Subject Dependency/Limitation
Configuration options
The feature can be configured using:
Hicom Assistant T / Hicom Assistant E
Programming Feature Via Hicom Assistant T
Hicom 150 E Office Rel.1.0 Service Manual - 7.2 Features for general incoming traffic
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